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Advisory on COVID-19 for businesses
01 May 2021 Updated 26 Jan 2022

Safe Management Measures

Food & beverage (F&B) establishments, retail establishments and lifestyle-related services currently in operation must implement SMMs, as required by the Ministry of Manpower (MOM), and comply with the COVID-19 (Temporary Measures) (Control Order) Regulations 2020.

The following SMMs, which include the earlier safe distancing measures, are for:

 

Food & Beverage (F&B) Establishments

F&B establishments are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Food Agency (SFA), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) below.

Updates on SMMs during Chinese New Year (CNY)

Prevailing rules at F&B establishments will continue to apply. This applies to reunion dinners or other CNY meals in the upcoming festive period.

Reunion Dinners or Meals
  • Reunion dinners or other CNY meals in F&B establishments must adhere to the dine-in and social gathering size limit of up to 5 persons. Exceptions can only be made if all members of the group are from the same household, i.e. have the same place of residence. For members of the same household, they will need to be seated in separate groups/tables, with no more than 5 persons per group/table, with at least one-metre spacing maintained between groups/tables. Family members who live in different places of residence are not from the same household.
  • F&B establishments are required to verify customers’ claims that they are from the same household, and can decline service at their discretion.
  • Large-scale events related to CNY, including religious processions or dinner banquets (such as company-organised meals or tuan bai) are not allowed.
Lohei

To reduce the risk of COVID-19 transmission:

  • Lohei should be done without any verbalisation of the usual auspicious phrases. F&B establishments should ensure that their workers do not explain the ingredients in yusheng or verbalise the usual auspicious phrases when serving it. F&B establishments and their workers should refrain from conduct that could encourage customers to engage in emphatic toasting or loud enthusiastic exclamations of wishes with their F&B, as such conduct would put the F&B establishments at risk of enforcement action. Emphatic toasting with food or drinks is disallowed, by both workers and customers.
  • Customers should remain masked when tossing ingredients.
  • F&B establishments should provide a fresh set of clean cutlery for customers to lohei.
  • F&B establishments should provide customers a clean serving spoon or chopsticks for serving.

In addition to the above, F&B establishments must adhere to prevailing SMMs (see following sections). Firm action will be taken against any breaches. Under the COVID-19 (Temporary Measures) Act, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both. Businesses that do not comply with the government’s requirements on SMMs may also be ineligible for government grants, loans, tax rebates and other assistance, and may also be subject to temporary closures.

Group Size for Dine-In and Social Gatherings

  • The group size for dine-in and social gatherings is limited to 5 persons.
  • Up to 5 persons are allowed to dine in together at F&B establishments, as long as they have met requirements for VDS.
  • Groups of up to 5 persons are allowed to dine in at hawker centres and coffee shops1 where full VDS checks have been implemented. Otherwise, dining-in at hawker centres and coffee shops without full VDS checks will remain at groups of up to 2 persons who are fully vaccinated. Strict enforcement action will be taken against coffeeshops that allow groups of up to 5 fully vaccinated persons to dine in without implementing the necessary checks as well as against individuals who breach this rule.

Vaccination-Differentiated Safe Management Measures (VDS)

  • VDS continues to apply to all F&B establishments that provide dine-in services. Customers can only dine in if they meet any of the following criteria:
    • Are fully vaccinated2;
    • Have recovered from COVID-193; or
    • Are children aged 12 years and below (i.e. born in or after 20104). If there are 2 or more such children in the group, the children must be from the same household.
  • From 1 December 2021, concessions have been made for those who are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme. They will need to present a hard copy memo5 issued by a General Practitioner (GP) clinic, public or private healthcare institution, along with a government-issued photo identification card for entry into these premises. More details on the criteria for medical ineligibility can be found in the sample of the standard memo here.
  • Unvaccinated individuals will no longer be able to take a negative Pre-Event Test (PET) to dine in at F&B establishments. Only those who are fully vaccinated, have recovered from COVID-19, are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme or are children aged 12 years and below (i.e. born in or after 2010) will be allowed to dine in at F&B establishments. From 1 March 2022, children born in 2009 will need to be fully vaccinated to enter venues and participate in activities with VDS6.
  • All recovered persons from COVID-19 who are not fully vaccinated are only given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments. This is a reduction from the previous exemption period of 270 days.
  • Those who have recovered from COVID-19 and have exceeded the 180-day period as at 1 January 2022, but have yet to be fully vaccinated, are given until 31 January 2022 to complete their primary vaccination regime7, so as to be able to enter VDS settings. During the grace period, these individuals can produce their discharge memo for entry into VDS settings.
  • F&B establishments (including those in malls) must verify the vaccination status of customers.
    • The SafeEntry (Business) App can be used with both the TraceTogether App and Token for this purpose.
    • The SafeEntry Gateway Box cannot be used for VDS checks.
    • Please refer to this for the VDS requirements and list of acceptable documents for eligibility checks.
  • F&B establishments have the right to deny entry for customers who do not meet the VDS requirements.

Sale and consumption of alcohol

  • Sale and consumption of alcohol in all F&B establishments is prohibited after 2230hrs8. This includes consumption at any outdoor refreshment area and/or tables/chairs9 owned or managed by such establishments. As a best practice, F&B operators should cease the sale of alcohol as a dine-in service by 2200hrs and ensure that customers finish consuming their alcohol by 2230hrs.

Table and seating management

  • At least one-metre distance must be maintained between dining groups. This is the distance between the backs of chairs, or the legs of chairs if there is no back, between different dining groups. There must be no intermingling between groups.
  • F&B establishments should not accept reservations or walk-ins, or allow in their premises social gatherings with more than 5 persons, even if they are split across multiple tables. Social gatherings or interactions involving more than 5 persons are not allowed Exceptions can only be made if all members of the group are from the same household, i.e. have the same place of residence (families living in different places of residence are not from the same household). However, they will need to be seated in separate groups/tables, with no more than 5 persons per group/table, with at least one-metre spacing maintained between these groups. F&B establishments are required to verify customers’ claims that they are from the same household, and can decline service at their discretion.
  • F&B establishments should ensure that customers do not sit or stand within 0.5 metres of the common boundary10 between adjoining F&B premises unless there is a floor-to-ceiling, non-porous partition or wall separating the establishments.
  • Self-service buffet lines are not allowed11.

Contact tracing

  • F&B establishments must implement SafeEntry via TraceTogether-only SafeEntry (TT-only SE) for dine-in customers and visitors12.
  • The SafeEntry (Business) App and the SafeEntry Gateway (SEGW) Box can be used with both the TraceTogether App and Token for this purpose. However, the SEGW Box cannot be used for VDS and manual checks will still need to be done should customers check-in using this method.
  • F&B establishments should encourage customers to check out using SafeEntry to facilitate contact tracing efforts13. Refer to www.safeentry.gov.sg for more details on SafeEntry Check-in.

Queue management

  • F&B establishments should:
    • Demarcate queue lines for ordering and collection of food.
    • Ensure at least one-metre distance between customers.
    • Set aside a waiting area for customers and food delivery personnel to pick-up their orders.
    • Implement contactless pick-up where possible.
    • Implement pre-ordering and pre-payment solutions, or self-checkouts and contactless payment methods.
  • Refer to the Advisory for Delivery Businesses for guidelines on delivery requirements.

Easing of Music Restrictions

  • Recorded music may be played in F&B establishments. Live music and entertainment14 remain disallowed. Emphatic toasting with F&B by workers and customers is also disallowed.

Cleanliness and hygiene

  • Workers15 (including food delivery personnel) and customers must be masked at all times.
  • Common spaces and items, high-touch surfaces (e.g. counters, menus), interactive components (e.g. tablets, smart kiosks) as well as play areas must be cleaned and disinfected frequently.
  • Workers must clean or sanitise their hands before handling food orders.
  • Communal amenities for self-service (e.g. drink dispensers and condiment stations) must not be used16. Cutlery and condiments should be individually packed and sealed.
  • Hand sanitisers should be made available at common touchpoints (e.g. entry/exit doors, cashiers).
  • Self-serve food sampling is not allowed.

Food lines served by workers17

  • Food must be covered to minimise contamination risk.
  • Customers must not serve themselves.
  • Clean plates must be used for each visit to the food line.
  • Workers must use utensils to handle food at all times. If the use of suitable utensils is not feasible, workers must wear clean gloves to handle the food. Appropriate hand hygiene practices must be observed. Refer to SFA’s website for more information on hand hygiene in food handling.
  • Customers should not talk to each other or interact while waiting in line.
  • These SMMs are additional to the SMMs for work-related and MICE events. Please refer to the Safe Business Events Framework for details.

Ventilation and improving indoor air quality

  • Refer to the Guidance Note to improve ventilation and indoor air quality in buildings issued by the Building and Construction Authority (BCA), National Environment Agency (NEA) and Ministry of Health (MOH)18.

Communication to customers

  • Communicate the SMMs to customers clearly (e.g. through signages and deploying service personnel to explain them).
1 Coffee shops refer generally to F&B establishments with SFA coffee shop/ eating house/ canteen license that are not substantially enclosed by a permanent barrier.
2 This means they must have received the appropriate regimen of World Health Organisation Emergency Use Listing (WHO EUL) vaccines. For more information, refer to MOH’s information sheet on the requirements for VDS.
3 From 1 January 2022, all recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter the F&B establishment for dine in.
4 Children born in 2009 will need to be fully vaccinated to enter venues and participate in activities with VDS from 1 March 2022.
5 To be certified as medically ineligible, individuals may, from 15 November 2021, visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.
6 A grace period has been extended to children born in 2009 to allow them sufficient time to get fully vaccinated. Please refer to the MOH Press Release on 2 December 2021 for more details. 7 This means they must have received the appropriate regimen of World Health Organisation Emergency Use Listing (WHO EUL) vaccines. For more information, refer to MOH’s information sheet on the requirements for VDS. 8 This includes consumption by all individuals (such as customers, staff and vendors) within the F&B establishment.
9 The furniture should be kept/secured after close of business in such manner to prevent use.
10 The common boundary can be demarcated by plants or other vegetation (potted or otherwise), a stanchion with a barrier rope or tape, a wire fence, a divider or furniture, or could refer to a common boundary (not demarcated in any way with any thing) in an outdoor dining space or a five-foot way or footpath.
11 This also applies to catering companies, where they are not allowed to provide self-service buffet lines. Catering companies should also reference SMMs for MICE, Marriage Solemnisations and Wedding Receptions and work-related events where applicable.
12 All enterprises must require their workers and vendors to do SafeEntry check-in via TT-only SE.
13 Businesses with a higher throughput of visitors and places where people are likely to be in close proximity for prolonged periods with masks off will be eligible for SEGW Check-out Boxes. Refer to go.gov.sg/gateway-overview for latest details.
14 Radio broadcasts, live performance, exhibition or display of gymnastics or acrobatics, lecture, talk or address, all forms of film/video/TV screenings, and the provision or allowance of other forms of public entertainment activities such as live music, dancing, variety acts and singing (by workers or customers, including birthday songs), amusement devices, darts, billiards, pool, snooker, karaoke, gambling and/or gaming instruments (e.g. dice, mahjong tiles, playing cards) in F&B premises are not permitted.
15 This refers to all workers who work under an Enterprise’s direction, including part-time and full-time workers, third-party contracted workers, and all other workers who work on the premises, e.g. cleaners, contractors, subcontractors.
16 F&B establishments are allowed to place condiments and cutleries at their stall counters, as long as these are within sight of and managed directly by their workers.
17 Food lines are not permitted at weddings and funerals. For wedding receptions, F&B must be served to seated customers. F&B is not permitted at funerals, with the exception of individual bento boxes for family members of the deceased who keep vigil for the duration of the funeral wake.
18 This Guidance Note provides building owners and facilities managers with updated recommended measures to enhance ventilation and air quality in indoor spaces.
  • All workers must adhere to measures as outlined in MOM’s Requirements for Safe Management Measures at the Workplace.
  • No worker should be deployed at more than one worksite as far as possible.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be in place to ensure that there is no direct contact between the cross-deployed personnel.
    • Workers at premises that have been asked to close by MOH must not be redeployed to other worksites for the period of closure. Those who have been instructed to go for a swab must visit the designated Regional Screening Centre, “Swab and Send Home” (SASH) Public Health Preparedness Clinics or mobile swab sites for the COVID-19 test off. They should monitor their health closely and visit a doctor immediately if unwell.

Workforce vaccination

  • From 1 January 2022, workers who are not fully vaccinated are not to enter the workplace unless they have a valid negative Pre-Event Test (PET) from an MOH-approved COVID-19 test provider within 24 hours of entering the workplace. These would include all third-party vendors who visit the F&B establishment, including food delivery personnel.
    • Since 15 January 2022, this concession has been removed. A grace period until 31 January 2022 will be granted for partially vaccinated workers (i.e. those who have taken at least 1 dose of vaccine but not yet fully vaccinated) to complete their vaccination regime. During this grace period, they will continue to be able to enter the workplace with a negative PET result.
  • Workers who are fully vaccinated, have recovered from COVID-19 within the past 180 days or are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme can continue to enter the workplace.
  • Refer to MOM’s Requirements for Safe Management Measures at the Workplace for more details.

COVID-19 testing

  • All workers20 at F&B establishments that provide dine-in services, as well as all last-mile food delivery personnel are to be tested once every 7 days (under Fast and Easy Test Rostered Routine Testing, or FET RRT), regardless of vaccination status21. More details are available at www.enterprisesg.gov.sg/sector-testing.
  • The “Vaccinate or Regular Test” (VoRT) regime is phased out with effect from 1 January 2022.
19 Refers to back-of-house operations involving workers, including at offices, warehouses and manufacturing facilities.
20 This refers to all workers who work under an enterprise’s direction, including part-time and full-time workers, third-party contracted workers, and all other workers who work on the premises, e.g. cleaners, contractors, subcontractors.
21 SFA has sent out notices to relevant F&B licensees required to conduct Fast and Easy Test Rostered Routine Testing (FET RRT) for their Workers. Only individuals who have recovered from a COVID-19 infection in the past 270 days or if the infection was more than 270 days, are fully vaccinated, can be exempted from the testing regime.
  • F&B establishments may serve as venues for marriage events22 and/or work-related events by third parties and are required to comply with the SMMs for these events.
  • Work-related events can be held within the workplace premises or third-party venues. Such events are not permitted at public and common areas such as mall atriums, public transport nodes, HDB estates and common corridors.
    1. Non customer-facing events (e.g. promotion/human resource event for workers):
      - Meals should not be the main feature. Enterprises should avoid holding events over mealtimes. F&B should only be served if they are incidental to the event (e.g. the meeting or conference extends over lunchtime). F&B must be served in individual portions23, and participants must be seated while consuming the F&B. Participants should put on their masks as soon as they have finished eating or drinking.
      - All events where participants are not seated or standing in a fixed location, regardless of whether F&B is served/consumed, are subject to a cap of 50 persons.
      - If F&B is served/ consumed at the event, then every participant must meet VDS requirements and such events are subject to a cap of 50 persons, depending on venue size and safe distancing requirements of at least one-metre distance between individuals.
      - If there are no mask-off activities (e.g. no F&B served/consumed) and participants are seated or standing in a fixed location, the event can have up to 1,000 persons, depending on venue size and safe distancing requirements of at least one-metre distance between individuals.
    2. Customer-facing events (e.g. product launches, outlet opening):
      - Meals should not be the main feature. Event organisers should avoid holding events over mealtimes. F&B should only be served if they are incidental to the event (e.g. product launch extends over lunchtime). F&B must be served in individual portions24, and participants must be seated while consuming the food and drinks. There should be no intermingling between the groups. Participants should put on their masks as soon as they have finished eating or drinking.
      - If F&B is served/consumed, every participant must meet VDS requirements..
      - Events organised by F&B establishments within their own premises are subject to the maximum number of individuals that the venue may accommodate after safe distancing measures are adhered to.
      - Events organised by external parties (where the F&B premises now functions as a third-party venue) are subject to a cap of 50 persons (excluding the F&B establishment’s service workers), depending on venue size and safe distancing requirements.
      - Event participants can be in groups of up to 5 persons. There must be at least a one-metre distance between groups.
22 Refer to the requirements at the GoBusiness portal for the SMMs on Marriage Solemnisations and Wedding Receptions.
23 Food served through staff-served food lines must also be served in individual portions.
24 Food served through staff-served food lines must also be served in individual portions.
  • Vaccination-Differentiated Safe Management Measures at Dine-in F&B Establishments (English) PNG | PDF
  • Vaccination-Differentiated Safe Management Measures at Dine-in F&B Establishments (Mandarin) PNG | PDF
  • Safe Management Measures at Dine-in F&B Establishments (English) PNG | PDF
  • Safe Management Measures at Dine-in F&B Establishments (Mandarin) PNG | PDF
  • Checks for Dine-in F&B Establishments (English) PNG | PDF
  • Checks for Dine-in F&B Establishments (Mandarin) PNG | PDF



 

Retail Establishments and Lifestyle-Related Services

Retail establishments and lifestyle-related services are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) in this advisory. Establishments required to comply with these measures include malls, supermarkets and standalone stores.

Enhancements to Vaccination-Differentiated SMMs (VDS)

  • From 1 January 2022, the concession for unvaccinated individuals to take a negative Pre-Event Test (PET) to enter VDS settings such as shopping malls and establishments providing personal care services, will be removed. Only those who are fully vaccinated, have recovered from COVID-19, are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme or are children aged 12 years and below (i.e. born in or after 2010) will be allowed to allowed to enter settings where VDS is implemented. From 1 March 2022, children born in 2009 will need to be fully vaccinated to enter venues and participate in activities with VDS1.
  • In addition, from 1 January 2022, all recovered persons from COVID-19 who are not fully vaccinated are only given a 180-day exemption after infection to enter settings where VDS is implemented. This is a reduction from the previous exemption period of 270 days.
  • As at 1 January 2022, those who have recovered from COVID-19 and have exceeded the 180-day period, but have yet to be fully vaccinated, are given until 31 January 2022 to complete their primary vaccination regime2, so as to be able to enter VDS settings. During the grace period, these individuals can produce their discharge memo for entry into VDS settings.

Group Size for Dine-In and Social Gatherings

  • The group size for dine-in and social gatherings is limited to 5 persons.

Concession for Medically Ineligible Individuals

  • From 1 December 2021, those who are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme (NVP)3 are able to enter shopping malls, dine in at F&B establishments and participate in personal care services (such as facials and saunas) and high-intensity sports/exercise activities and classes that require masks to be removed.
1 A grace period will be extended to children born in 2009 to allow them sufficient time to get fully vaccinated. Please refer to the MOH Press Release on 2 December 2021 for more details.
2 This means they must have received the appropriate regimen of World Health Organisation Emergency Use Listing (WHO EUL) vaccines. For more information, refer to MOH’s information sheet on the requirements for VDS.
3 To be certified as medically ineligible for all COVID-19 vaccines under the National Vaccination Programme, individuals may, from 15 November 2021, visit a doctor familiar with their medical condition, or any clinic or hospital to obtain a hardcopy doctor-certified memo. Visit go.gov.sg/acceptabledocs for the sample of the standard memo. The information would also be subsequently keyed into MOH’s Health IT systems so that their entry can eventually be enabled by the TraceTogether/Safe Entry check-in systems at establishments with VDS settings.

In addition to the above, Retail establishments and Lifestyle-Related Services must adhere to prevailing SMMs (see following sections). Firm action will be taken against any breaches. Under the COVID-19 (Temporary Measures) Act, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both. Businesses that do not comply with the government’s requirements on SMMs may also be ineligible for government grants, loans, tax rebates and other assistance, and may also be subject to temporary closures.

  • The occupancy limit for malls and large standalone stores4 is one person per 10 sqm of Gross Floor Area (GFA).
  • The operating capacity5 for Commercial Family Entertainment Centres will remain at a maximum of one person per 10 sqm of usable space or 50% of the operating capacity, whichever is lower6.
4 These refer to standalone stores > 930 sqm (or 10,000 sqft) of GFA.
5 Commercial Family Entertainment Centres with > 930 sqm (or 10,000 sqft) of Gross Floor Area can review operating capacity by referring to SMMs for Attractions released by STB, and submit refreshed proposals to go.gov.sg/helloesg.
6 Facilities below 50 sqm can admit up to 5 persons. This does not include workers.

Vaccination-Differentiated Safe Management Measures (VDS)

  • Malls and large standalone stores7 must implement VDS for entry, where persons are allowed entry under the following conditions
    • Are fully vaccinated8; or
    • Have recovered from COVID-199; or
    • Are children aged 12 years and below (i.e. born in or after 201010). If there are 2 or more such children in the group, the children must be from the same household.
  • Concessions will be made for the following unvaccinated individuals:
    • Those visiting licensed medical services, including doctors, dentists and registered Traditional Chinese Medicine practitioners. This includes caregivers who need to drop off young children or the elderly for such medical attention. Proof of appointment is required for entry (e.g. in the form of a letter, email or SMS); and
    • Caregivers dropping off and picking up young children at preschools/childcare centres only. A letter of support from the preschool/childcare centre is required.
    • Those who are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme (from 1 December 2021). They will need to present a hard copy memo11 issued by a General Practitioner (GP) clinic, public or private healthcare institution, along with a government-issued photo identification card for entry into these premises. More details on the criteria for medical ineligibility can be found in the sample of the standard memo here.
  • VDS requirements also apply to establishments providing personal care services that require the removal of facemasks, such as facial treatments, make-up services and saunas.
  • Establishments must verify the vaccination status of customers and have the right to deny entry for customers who do not meet the VDS requirements.
    • The SafeEntry (Business) App can be used with both the TraceTogether App and Token for this purpose.
    • The SafeEntry Gateway Box cannot be used for these checks.
    • Please refer to go.gov.sg/acceptabledocs for the list of acceptable documents for eligibility checks
  • Refer to MOH’s information sheet for more details of the requirements for VDS.

Safe distancing and queue management

  • Customers can only be in groups of up to 5 persons.
  • At least one-metre spacing between groups should be ensured.
  • Queue lines at entrances, cashier counters, weighing counters, fitting rooms should be clearly demarcated (e.g. using floor markers).

Crowd management

  • Activities and events at public and common areas such as mall atriums, public transport nodes, HDB estates and common corridors are not allowed12.
  • Establishments should ensure that crowds do not gather at atriums and common spaces, and discourage the consumption of food and drinks at these areas.

Contact tracing

  • The following retail establishments must ensure that all customers and workers check-in to the premises:
    Types of retail establishments Requirements for contact tracing
    • Malls
    • Standalone large retail stores > 10,000 sqft
    • Personal care services e.g. hairdressers, barbers, spas, beauty and wellness
    TT-only SafeEntry via SafeEntry Gateway Business App

    Or

    SafeEntry Gateway Box plus manual checks for vaccination status
    • Supermarkets
    • Pet care and grooming services
    TT-only SafeEntry via
    • SafeEntry Business App or
    • SafeEntry Gateway Box
  • Encourage SafeEntry check-out to facilitate contact tracing efforts13.
  • Refer to www.safeentry.gov.sg for more details on SafeEntry Check-in.

Cleanliness and hygiene

  • Workers14 and customers must be masked at all times.
  • Hand sanitisers should be made available at common touchpoints (e.g. entry/exit doors, cashiers).
  • Product testers and samples for self-application and immediate consumption, e.g. perfume testers, make-up testers and unsealed food samples, are not allowed. Workers must also not apply the product sample directly on customers.
  • Common spaces such as counters and display shelves, play areas for children, shopping trolleys and baskets, handrails and other interactive hardware (such as iPads, mall directories, self-checkout kiosks or lift buttons) must be frequently cleaned and disinfected.
  • Personal care services that require the removal of masks (e.g. facial treatments) must be provided in private rooms. If this is not possible, minimise the number of persons within the premises, areas where mask-on and mask-off services should be separated and ventilation should be improved where possible (e.g. put in place air purifier/open doors or windows).
  • Rooms, tools and workstations must be thoroughly disinfected before and after each service.
  • All clothing, towels and bedding must be changed after every use.

Ventilation and improving indoor air quality

  • Refer to the Guidance Note on improving ventilation and indoor air quality in buildings issued by the Building and Construction Authority (BCA), National Environment Agency (NEA) and Ministry of Health (MOH)15.
7 Tenants within the malls do not need to conduct VDS checks if they operate outside the mall hours, unless otherwise mandated to do so.
8 This means they must have received the appropriate regimen of World Health Organisation Emergency Use Listing (WHO EUL) vaccines. Please refer to MOH’s information sheet for more details of the requirements for VDS.
9 From 1 January 2022, all recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter establishments where VDS is implemented.
10 Children born in 2009 will need to be fully vaccinated to enter venues and participate in activities with VDS from 1 March 2022.
11 To be certified as medically ineligible for all COVID-19 vaccines under the National Vaccination Programme, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.
12 Such activities may be allowed for supermarkets on a case-by-case basis, if an extension of existing retail space is deemed necessary to ensure safe distancing. Approval must be sought from ESG.
13 Businesses with a higher throughput of visitors and places where people are likely to be in close proximity for prolonged periods with masks off will be eligible for SEGW Check-out Boxes. Refer to go.gov.sg/gateway-overview for latest details on when the free SEGW Check-out Boxes are available.
14 This refers to all workers who work under an Enterprise’s direction, including part-time and full-time workers, third-party contracted workers, and all other workers who work on the premises, e.g. cleaners, contractors, subcontractors.
15 This Guidance Note provides building owners and facilities managers with updated recommended measures to enhance ventilation and air quality in indoor spaces.
  • Adhere to measures in MOM’s Requirements for Safe Management Measures at the Workplace.
  • Cross-deployment of workers across worksites17 is not allowed unless it is critical to the business.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be in place to ensure that there is no direct contact between the cross-deployed personnel.
    • Workers at premises that have been asked to close by the Ministry of Health (MOH) should not be redeployed to other worksites for the period of closure. Those who have been instructed to go for a swab must visit the designated Regional Screening Centres, “Swab and Send Home” (SASH) Public Health Preparedness Clinics or mobile swab sites for the COVID-19 test. They should also monitor their health closely, and visit a doctor immediately if unwell.

Workforce vaccination

  • From 1 January 2022, workers who are not fully vaccinated are not to enter the workplace unless they have a valid negative Pre-Event Test (PET) from an MOH-approved COVID-19 test provider within 24 hours of entering the workplace.
    • From 15 January 2022, this concession will be removed. A grace period until 31 January 2022 will be granted for partially vaccinated workers (i.e. those who have taken at least 1 dose of vaccine but not yet fully vaccinated) to complete their vaccination regime. During this grace period, they will continue to be able to enter the workplace with a negative PET result.
  • Workers who are fully vaccinated, have recovered from COVID-19 within the past 180 days or are medically ineligible for all COVID-19 vaccines under the National Vaccination Programme can continue to enter the workplace.
  • Refer to MOM’s Requirements for Safe Management Measures at the Workplace for more details.

COVID-19 testing

  • All workers18 in malls, large standalone stores and supermarket outlets, as well as those in personal care services (e.g. facial and nail services, spas/saunas, massage establishments, hairdressing, and make-up services) are to be tested once every 7 days19 (under Fast and Easy Test Rostered Routine Testing, or FET RRT) through employer-supervised self-swabs, regardless of vaccination status20. More details are available at www.enterprisesg.gov.sg/sector-testing.
  • The “Vaccinate or Regular Test” (VoRT) regime is phased out with effect from 1 January 2022.
16 This refers to all workers who work under an Enterprise’s direction, including part-time and full-time workers, third-party contracted workers, and all other workers who work on the premises, e.g. cleaners, contractors, subcontractors.
17 This will not apply to industries/companies that need to do so due to the nature of their work. Such companies will be required to demonstrate that cross-deployment or interaction between workers is critical for business operations, when requested by MOM or their sector agencies.
18 This refers to all mall management workers as well as all tenants and vendors who work in the malls, large standalone stores and supermarkets, including those working in office spaces of the shops, business owners, store managers, all part-time and full-time workers, third-party contracted workers based in malls and all other workers who work at the premises, e.g. cleaners, promoters.
19 Unvaccinated individuals working in settings with mandatory FET RRT have to undergo testing twice a week under the “Vaccinate or Regular Test” (VoRT) regime. This is being reviewed and more details will be announced in due course.
20 Recovered individuals who are not vaccinated will no longer be exempted from the FET regime, even if they are within the first 270 days from the date of positive PCR. Only fully vaccinated individuals who have recovered from a COVID-19 infection can be exempted from the testing regime.
  • Work-related events (both non customer-facing and customer-facing) can be held within the workplace premises or third-party venues21. Such events are however not permitted at public and common areas such as mall atriums, public transport nodes, HDB estates and common corridors.
    • Non customer-facing events (e.g. promotion/human resource event for workers):
      - Meals should not be the main feature. Enterprises should avoid holding events over mealtimes. F&B should only be served if they are incidental to the event (e.g. the meeting or conference extends over lunchtime). F&B must be served in individual portions22, and participants must be seated while consuming the F&B. Participants should put on their masks as soon as they have finished eating or drinking.
      - All events where participants are not seated or standing in a fixed location, regardless of whether F&B is served/consumed, are subject to a cap of 50 persons.
      - If F&B is served/consumed at the event, then every participant must meet VDS requirements and such events are subject to a cap of 50 persons, depending on venue size and safe distancing requirements of at least one-metre distance between individuals.
      - If there are no mask-off activities (e.g. no F&B served/consumed) and participants are seated or standing a fixed location, the event can have up to 1,000 persons, depending on venue size and safe distancing requirements of at least one-metre distance between individuals.
    • Customer-facing events (e.g. product launches, outlet opening):
      - Meals should not be the main feature. Event organisers should avoid holding events over mealtimes. F&B should only be served if incidental to the work-related event (e.g. product launch extends over lunchtime).
      - F&B must be served in individual portions23 and participants must be seated while consuming the F&B. There should be no intermingling between the groups. Participants should put on their masks as soon as they have finished eating or drinking.
      - If F&B is served/consumed, every participant must meet VDS requirements.
      - If there are no mask-off activities (e.g. no F&B served/consumed) and participants are seated or standing in fixed location, the event can have up to 1,000 persons, depending on venue size and safe distancing requirements. - Events organised by retail establishments within their own premises are subject to the maximum number of individuals that the venue may accommodate after safe distancing measures are adhered to. - Events organised by external parties (where the retail premises now functions as a third-party venue) are subject to a cap of 50 persons (excluding the retail establishment’s service workers), depending on venue size and safe distancing requirements. - Event participants can be in groups of up to 5 persons. There must be at least a one-metre distance between groups.
21 Work-related events held in F&B establishments must comply with the SMM requirements for F&B establishments.
22 Food served through staff-served food lines must also be served in individual portions.
23 Food served through staff-served food lines must also be served in individual portions.
  • Vaccination-Differentiated Safe Management Measures at Shopping Malls and Large Standalone Stores (English) PNG | PDF
  • Vaccination-Differentiated Safe Management Measures at Shopping Malls and Large Standalone Stores (Mandarin) PNG | PDF
  • Checks for Shopping Malls and Large Standalone Stores (English) PNG | PDF
  • Checks for Shopping Malls and Large Standalone Stores (Mandarin) PNG | PDF



 

F&B and Online Retail Delivery

With effect from 16 May through 13 June 2021, all F&B establishments can only operate for takeaway and/or delivery. Dining-in is not permitted. In addition, online retail is encouraged for retail establishments to minimise in-store dwell time. These measures are to reduce physical interactions and risk of transmission within the community.

In line with this, we are providing operational guidance on safe management measures for businesses providing delivery services for F&B and retail establishments. This includes in-house delivery operations, third-party delivery businesses, as well as taxis and private-hire cars (PHCs)81, which can continue to make grocery and food deliveries. All such delivery personnel must comply with these measures.

81 In March 2020, LTA announced a temporary liberalisation of regulations to allow the use of taxis and PHCs for grocery and food deliveries. This arrangement will continue to be in place until end September 2021.

Companies providing food delivery services must comply with the following:

For delivery personnel

  • Wear masks at all times during their work.
  • Minimise contact and interactions with others at all times and not cluster together when waiting to collect food items or during breaks (not more than 2 persons in a group). This includes interactions with employees from F&B establishments, customers and other delivery personnel.
  • Comply with the one-metre distancing measure with other individuals, including other delivery personnel. If an F&B outlet is crowded, they should wait outside the establishment, maintain a safe distance from other delivery personnel or customers, and only enter the outlet when the food is ready for collection.

For F&B establishments

  • Opt for contactless pick-up, where food orders are placed by the F&B establishment at designated locations for pick-up by delivery personnel.

For customers

  • Opt for contactless receiving of food, where food orders are left by delivery personnel at designated locations (e.g. at the doorstep) for pick-up by customers.

Businesses providing online retail delivery services must comply with the following:

For delivery personnel

  • Wear masks at all times during their work.
  • Minimise contact and interactions with others at all times and not cluster together when waiting to collect food items or during breaks (not more than 2 persons in a group). This includes interactions with employees from retail establishments, customers and other delivery personnel.
  • Comply with the one-metre safe distancing measure. They should only enter the retail establishment when the retail item is ready for collection.
  • Leave the premises as soon as bulk items have been put in place.

For retail establishments

  • Opt for contactless pick-up, where items are placed at designated locations for pick-up by delivery personnel.
  • For on-site installation, employees responsible for delivery and installation must comply with stringent hygiene and safe management measures, and leave the premises once installation is completed. The number of employees involved in the installation should be kept to no more than 2 workers.

For consumers

  • Opt for contactless receiving of items, where items are left by deliver personnel at designated locations (e.g. at the doorstep) for pick-up by customers.
  • Delivery personnel are encouraged to download the TraceTogether mobile app or use a TraceTogether Token82 to facilitate contact tracing; this will help protect themselves and the community.
  • When entering establishments for collection of items, they must do their SafeEntry check-in (via TraceTogether-only SafeEntry) and temperature screening where required.

    The following retail establishments are required to deploy SafeEntry:
    • Malls and large standalone stores;
    • Large retail stores > 930 sqm or 10,000 sqft;
    • Supermarkets;
    • Personal care services e.g. hairdressers, barbers, spas, beauty and wellness; and
    • Facilities providing basic pet services (that do not function on a drop-off, pick-up basis).
  • Note that i) large retail stores > 930 sqm (or 10,000 sqft) and ii) supermarkets located within a TraceTogether-only SafeEntry building (e.g. malls) that have the same operating hours as the building are not required to deploy SafeEntry check-in for customers, vendors and visitors (including delivery personnel). However, those located within a TraceTogether-only SafeEntry building but with longer operating hours must implement TraceTogether-only SafeEntry outside the building’s operating hours.
  • As per current practice, it is not necessary for delivery personnel to do SafeEntry check-in at F&B establishments.
82 For those using the TraceTogether Token, they are reminded to check the battery level. A green blinking light indicates that the Token is functioning properly whereas a red blinking light indicates that the battery is low.
  • All delivery businesses must comply with the following:
    • Carry out daily temperature screening and health declaration among staff, including delivery personnel before they start work. Those who are unwell cannot work and must go to the doctor.
    • Ensure adoption of cleanliness and hygiene practices and compliance with MOH health advisories.
    • Delivery personnel who are eating or drinking in the course of their work must wear their masks immediately after doing so. They should dine alone, keep a distance of at least one metre from any other individual and refrain from interacting with other individuals.
    • Equip delivery personnel with hand sanitisers. Personnel must be reminded to wash their hands with soap and water regularly. In the event that they are unable to do so in between deliveries, they must keep their hands clean by using the hand sanitisers.
    • Delivery personnel must frequently clean carriers such as food carriers, food bags and food warmers for food delivery, and other forms of carriers and boxes for retail delivery. The frequency of cleaning should be commensurate with increased usage.
    • Delivery personnel should not place their personal items (e.g. water bottles) in the same box, carrier, or insulated container, which are used to hold food ordered by customers.
    • Businesses can refer to NEA’s guidelines of Interim List of Household Products and Active Ingredients for Disinfection of the COVID-19 Virus for information. Businesses will need to ensure appropriate use of disinfectants and ensure they do not come into contact with food.
  • Employers, employees, and delivery personnel must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. Employees and delivery personnel must reduce physical interactions and not have meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.

Communications

  • All companies providing delivery services must provide clear communications and reminders to delivery personnel to ensure compliance with the above safe management and baseline sanitation and hygiene measures to ensure compliance.

Enforcement of measures

  • Government agencies will be stepping up enforcement of these safe management measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe management advisories may also be ineligible for government grants, loans, tax rebates and other assistance.


For Businesses Safe Management Delivery English
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For Businesses Safe Management Delivery Chinese
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This advisory is based on information updated as of 25 January 2022.