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Advisory on COVID-19 for businesses
01 May 2021 Updated 21 Oct 2021

Safe Management Measures

Singapore entered the Stabilisation Phase on 27 September 2021 to slow down the rate of transmission and protect our healthcare system. The Multi-Ministry Taskforce (MTF) announced a tightening of Safe Management Measures (SMMs) from 27 September through 24 October 2021, to slow down current community transmissions.

Food & beverage (F&B) establishments, retail establishments and lifestyle-related services currently in operation must implement SMMs, as required by the Ministry of Manpower (MOM), and comply with the COVID-19 (Temporary Measures) (Control Order) Regulations 2020.

The following SMMs, which include the earlier safe distancing measures, are for:

 

Food & Beverage (F&B) Establishments

F&B establishments are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Food Agency (SFA), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) below. The information in this advisory supersedes that in previous advisories or statements.

F&B establishments are allowed to continue food service operations, with the exception of establishments with Pubs, Bars, Nightclubs, Discos and Karaoke SFA license categories or SSIC codes starting with 5613. F&B establishments that are allowed to operate must comply with the following:

From 27 September through 24 October 2021, F&B establishments are only permitted to seat lone individuals or dine-in groups of up to 2 persons, i.e. a decrease from groups of up to 5 persons allowed previously.

  • VDS must continue to be applied to such dine-in groups or individuals1.
  • An F&B establishment must only allow dining in for customers who meet any of the following criteria:
    • Be fully vaccinated (i.e. has received the appropriate regimen of World Health Organisation’s Emergency Use Listing ((WHO EUL) vaccines (e.g. Pfizer-BioNTech/Comirnaty, Moderna, AstraZeneca-SKBio, Serum Institute of India, Janssen, Sinopharm, Sinovac-CoronaVac) including their respective duration post-vaccination for the vaccine to be fully effective and had their vaccination records ingested in MOH’s national IT systems2); or
    • Have recovered from COVID-19 i.e. less than 270 days of first positive Polymerase Chain Reaction (PCR) test result obtained in Singapore, and can provide a valid Pre-Event Test (PET) exemption notice for the duration of his/her dine-in3 from an MOH-approved COVID-19 test provider; or
    • Have a valid negative PET result for the duration of his/her dine-in4 obtained from an MOH-approved COVID-19 test provider in the past 24 hours.
  • Children aged 12 years and below who are unvaccinated are eligible for VDS and may be included in the dine-in group of up to 2 persons. If a group comprises 2 such children, both children must be from the same household. F&B establishments are to ensure that there is no mixing or mingling between different groups.
  • F&B establishments may choose to introduce VDS depending on their operating model, clientele, and ability to check the status of individuals who dine-in. Otherwise, F&B establishments will only be allowed to operate take-away services.
    • Refer to MOH’s information sheet for more details of the requirements for VDS.
    • F&B establishments that implement VDS must appoint at least one employee (e.g. supervisor or front-of-house staff) who can conduct the verification checks on the eligibility status of each individual5.
    • The use of the SafeEntry (Business) App is strongly encouraged to facilitate dine-in eligibility checks for both TraceTogether App and Token users. The SafeEntry Gateway Box cannot be used to facilitate these checks.
    • The F&B establishment must verify that each customer fulfils the eligibility requirements before SafeEntry check-in and allowing the customer to dine in their establishments. For the full list of acceptable documents regarding eligibility checks, please refer to go.gov.sg/acceptabledocs.
1 From 13 October 2021, the National Environment Agency and the Singapore Food Agency are expanding the SMMs at hawker centres and coffeeshops to include VDS. These premises are to refer to the NEA-SFA Media Advisory on VDS.
2 Please refer to MOH’s Post Vaccination Matters website for more information.
3 Recovered individuals can obtain a PET Exemption Notice from any clinic offering ART or PCR testing services. Refer to go.gov.sg/swabproviders for the list of MOH-approved COVID-19 test providers.
4 Unvaccinated individuals aged 13 or above must have a valid negative ART or PCR result from an MOH-approved COVID-19 test provider within the last 24 hours. Refer to go.gov.sg/swabproviders for the list of MOH-approved COVID-19 test providers. Self-administered ART supervised by employer and self-administered ART results are not recognised for VDS.
5 F&B establishments in malls must continue to conduct VDS checks on customers, even after VDS is implemented for entry into malls.

The following applies to the workers of the establishments mentioned below:

  • By 27 September, all individuals6 working at F&B establishments providing dine-in services (including part-time and full-time employees, third-party contracted staff, and all other workers who work on the premises, e.g. cleaners, contractors, subcontractors) and all last-mile food delivery personnel must undergo testing once every 7 days using tests such as the antigen rapid test (ART) regardless of their vaccination status, under the regular Fast and Easy Test Rostered Routine Testing (FET RRT) regime. This is to allow for earlier detection and ringfencing of cases, and can be done primarily through Employer Supervised Self-Swabs (ESSS)7. Individuals who have recovered from a COVID-19 infection in the past 270 days are exempted. Establishments can refer to the following Gobusiness portal link for more details.
  • From 1 October 2021, all unvaccinated individuals working in settings with mandatory FET RRT have to undergo testing twice a week8 using ART to mitigate the risk of transmission to the public, under the “Vaccinate or Regular Test” (VoRT) regime. This can similarly be done through ESSS.
    • The cost of additional testing required for unvaccinated employees are to be fully borne by employees or the enterprises.
    • The government will subsidise tests for the small group of individuals who are medically ineligible for vaccines.
    • Employers may wish to refer to the details on VoRT regime in MOM's Advisory on COVID-19 vaccination in employment settings.
    • All other vaccinated employees must continue with the prevailing FET RRT regime (testing once every 7 days).

The table below provides an overview of FET RRT and VoRT. More details are available at www.enterprisesg.gov.sg/sector-testing.

FET RRT regime VoRT regime
Vaccinated Workers 1 x per week (once every 7 days)
  • Tests funded by government till 31 December 2021
N.A.
Unvaccinated Workers 2 x per week
  • Each weekly FET RRT will count towards one of the twice weekly VoRT requirements
  • For Medically Ineligible Workers: additional test kit will be funded by the government till 31 December 2021
  • For Medically Eligible Workers: additional test is not funded

6 This refers to all workers who work under an Enterprise’s direction, including part-time and full-time workers, third-party contracted workers, and all other workers who work on the premises, e.g. cleaners, contractors, subcontractors.
7 SFA has sent out notices to relevant F&B licensees required to conduct FET RRT for their employees.
8 A test done under the existing FET RRT, which is a supervised FET, also counts towards this requirement.

The following measures apply to all F&B establishments:

  • Sale and consumption of alcohol in all F&B establishments are prohibited after 2230hrs daily9. This includes consumption at any outdoor refreshment area and/or tables/chairs10 owned or managed by such establishment. As a best practice, by around 2200hrs, F&B operators should cease the sale of alcohol as a dine-in service and remind customers to consume their alcohol by 2230hrs.
  • Entertainment at F&B establishments (e.g. live performance11, exhibition or display of gymnastics or acrobatics, lecture, talk or address, recorded music12, and film/video/TV screening13) remain prohibited.
  • F&B establishments may serve as venues for marriage events14 and/or work-related events15 by third parties and are required to comply with the SMMs for these events.
9 This includes consumption by all individuals (such as customers, staff and vendors) within the F&B establishment.
10 The furniture should be kept/secured after close of business in such manner to prevent use.
11 “Live performance” includes a performance (including an improvisation) of a dramatic work or musical work; reading, recitation or delivery of a literary work; a dance performance (including a weapon dance); a performance of a circus act or variety act or similar; a legerdemain or magic performance; a performance of an expression of folklore; a live art performance, etc.
12 This includes any playing of music, singing, lecture, talk or address or any other content (whether or not pre-recorded), which is likely to be audible to customers in or around the F&B establishment.
13 This includes any display or exhibition (whether on a television or other screen) of any film or video recording, any television programme, any live streamed performance, exhibition or display of gymnastics or acrobatics, lecture, talk or address.
14 Refer to the requirements at the GoBusiness portal for the SMMs on Marriage Solemnisations and Wedding Receptions.
15 Refer to Annex A for the SMMs on work-related events.

Establishments can reference the following:

The following measures apply to all customer-facing operations of F&B establishments:

  • Clearly demarcate queue lines, put up signage to guide customers on where to queue to order and collect food, and ensure at least one-metre spacing between individual customers at areas such as entrances and cashier counters (e.g. through floor markers). One-metre spacing must also be maintained between queues and seated customers (e.g. remove seats that are too close to the queue if required).
  • Demarcate a waiting area for customers and delivery personnel to pick up their food.
  • Implement pre-ordering and pre-payment solutions where possible to minimise physical clustering of customers waiting to place or pick up their orders. Encourage the use of self-checkouts, cashless or contactless payment methods to reduce contact between employees and customers.
  • Encourage the use of self-checkouts, cashless or contactless payment methods to reduce contact between employees and customers.
  • Implement contactless pick-up for food delivery orders where possible to minimise interactions.
  • Ensure that customers and delivery personnel observe at least one-metre spacing at all times and do not cluster together.
  • Each dining-in group must be limited to no more than 2 persons.
  • F&B establishments must ensure that a safe distance of at least one metre is maintained between groups of up to 2 customers to mitigate the risk of transmission. This refers to the distance between the edges of every group or person. In addition, F&B establishments must ensure that the furniture is arranged in such a way to facilitate safe distancing between groups – for example, the distance measured between the backs of chairs used by customers in different groups, or the legs of chairs if there is no back, must also be at least one metre apart16.
  • F&B establishments should not accept reservations or walk-ins, or allow in their premises social gatherings with more than 2 persons, even if they are split across multiple tables. Exceptions can only be made if all members of the group are from the same household, i.e. have the same place of residence (families living in different places of residence are not from the same household). However, they will need to be seated at multiple tables, with no more than 2 persons per table, and with at least one-metre spacing maintained between these groups. F&B establishments are required to verify customers’ claims that they are from the same household, and can reject entry of customers at their discretion. There must be no mixing or intermingling between groups.
  • Where tables/seats are fixed, tables/seats should be marked out to accommodate groups of no more than 2 persons, while ensuring at least one-metre spacing between groups.
  • F&B establishments must ensure that customers are not sitting or standing within 0.5 metres of the common boundary17 between adjoining F&B premises unless there is a floor-to-ceiling, non-porous partition or wall separating the establishments.
  • Self-service buffet lines are not allowed18. Food lines where customers can queue and be served by F&B employees are allowed with the necessary measures in place.
16 F&B establishments may use the bar counters to seat and serve meals to dine-in customers, but must ensure there is at least one-metre spacing between groups of customers.
17 The common boundary can be demarcated by plants or other vegetation (potted or otherwise), a stanchion with a barrier rope or tape, a wire fence, a divider or furniture, or could refer to a common boundary (not demarcated in any way with anything) in an outdoor dining space or a five-foot way or footpath.
18 This also applies to catering companies, where they are not allowed to provide self-service buffet lines. Catering companies should also reference SMMs for MICE, Marriage Solemnisations and Wedding Receptions and work-related events where applicable.
  • Radio broadcasts, live performance19, exhibition or display of gymnastics or acrobatics, lecture, talk or address and all forms of film/video/TV screenings20 and the provision or allowance of other forms of public entertainment activities such as live music, dancing, variety acts and singing (by employees or customers), amusement devices, darts, billiards, pool, snooker, karaoke, gambling and/or gaming instruments (e.g. dice, mahjong tiles, playing cards)21 in the F&B premises are not permitted. F&B operators should also make clear to customers, for instance, that singing songs, including birthday songs, is not permitted.
  • F&B establishments are also not allowed to play any form of recorded music or sounds, including background music. Emphatic toasting with food or drinks is disallowed, by both employees and customers. Operators should also ensure that their employees refrain from conduct that could encourage customers to make emphatic toasts.
  • Operators of common play areas for children/toddlers/infants in F&B establishments22 must ensure at least one-metre spacing between groups of customers.
19 Refer to the requirements at the GoBusiness portal for the SMMs on Marriage Solemnisations and Wedding Receptions.
20 F&B establishments may use the bar counters to seat and serve meals to dine-in customers, but must ensure there is at least one-metre spacing between groups of customers. Except for advisory videos related to SMMs. Static images and a carousel of static images on a digital screen (e.g. of menus and promotional items) without sound are not considered to be TV/video screenings.
21 The list of gaming instruments is as stated in the Instruments and Appliances for Gaming Notification under the Common Gaming Houses Act.
22 These play areas refer to the facilities provided free-of-charge in the establishments.
  • F&B establishments23 must implement SafeEntry via TraceTogether-only SafeEntry (TT-only SE) for dine-in customers and visitors24.
  • F&B establishments required to deploy SafeEntry for customers and visitors need to provide the SafeEntry Gateway (SEGW)25 as an additional option for SafeEntry check-in. SEGW is available as a feature within the SafeEntry (Business) App (updated to the latest version) and as a physical standalone device (SEGW Box). Do note that the SEGW Box cannot be used to facilitate the eligibility checks for the VDS.
  • To facilitate more precise contact tracing efforts, SafeEntry check-out is also encouraged. Businesses can facilitate check-out for their customers by toggling to the SEGW check-out function within the SafeEntry (Business) App. Businesses with a higher throughput of visitors and places where people are likely to be in close proximity for prolonged periods with masks off will also be eligible for SEGW Check-out Boxes26.
  • Refer to www.safeentry.gov.sg for more details on SafeEntry Check-in.
23 F&B establishments include food courts.
24 All enterprises must require their workers and vendors to do SafeEntry check-in via TT-only SE.
25 The SEGW enables contactless detection of both the TraceTogether App and Token, and serves as an additional means of SafeEntry check-in that is quicker and more seamless. It also allows users to check if their Token has run out of battery or is not working.
26 Refer to go.gov.sg/gateway-overview for latest details on when the free SEGW Check-out Boxes are available.
  • F&B establishments must ensure that all employees, delivery personnel and other onsite personnel wear their masks properly at all times. Employees who eat or drink onsite must wear their masks immediately after doing so. Establishments should also ensure that on-site customers wear their masks before food is served and immediately after their meals, as well as when customers move around the establishment.
  • F&B establishments must ensure that common spaces and items, high-touch surfaces (e.g. counters, menus), interactive components (e.g. tablets, smart kiosks) as well as play areas for children/toddlers/infants are frequently cleaned/disinfected.
  • Communal amenities for self-service (e.g. drink dispensers and condiment stations) must not be used27.
  • Self-service food samples are not allowed.
  • Hand sanitisers should be made available to employees and customers at common touchpoints (e.g. entry/exit doors, cashiers). Employees handling cash and other payment modes (e.g. credit cards) should clean or sanitise their hands before handling food and food packaging.
27 F&B establishments are allowed to place condiments and cutleries at their stall counters, as long as these are within sight of and managed directly by the employees.
  • F&B establishments must cover food at the food lines with shields or other forms of barriers to minimise exposure and mitigate food contamination risk.
  • Employees must pick the food for customers, and ensure that customers do not have contact with the food line.
  • Employees must not handle food with bare hands. They must use a clean fork, tongs, scoop or other suitable utensil29.
  • Employees must ensure that individuals queuing for food have their masks on at all times and maintain a safe distance of one-metre between individuals.
  • These would be on top of the existing additional SMMs that are mandated at work-related events and MICE events. For instance, each food line must not be used to serve participants from different zones at the same time. Separate food lines must be set up for each zone, where practicable. Please refer to the Safe Business Events Framework for details.
28 Food lines are not permitted at weddings and funerals. For wedding receptions, F&B must continue to be served to seated customers. F&B is not permitted at funerals, with the exception of individual bento boxes for family members of the deceased who keep vigil for the duration of the funeral wake.
29 If the use of suitable utensils is not feasible, staff must wear clean gloves to handle the food. Appropriate hand hygiene practices must be observed; for more information on hand hygiene in food handling, please refer to www.sfa.gov.sg/food-information/risk-at-a-glance/hand-hygiene-in-food-handling.
  • F&B establishments are strongly encouraged to improve ventilation and improve indoor air quality in all premises. They may wish to refer to the Guidance Note on improving ventilation and indoor air quality in buildings issued by the Building and Construction Authority (BCA), National Environment Agency (NEA) and Ministry of Health (MOH)30.
30 This Guidance Note provides building owners and facilities managers with updated recommended measures to enhance ventilation and air quality in indoor spaces.

F&B establishments should put up clear signages to remind customers to comply with safe management requirements where applicable, and train and deploy service personnel to provide clear communication to customers on SMMs.

F&B establishments should allow customers to use their own clean and reusable containers when ordering takeaways. This will help to reduce the amount of waste generated and ease the demand for disposable food containers.

Refer to Annex B for other recommended guidelines.

  • To ensure COVID-safe workplaces, F&B establishments should adhere to measures as outlined in MOM’s Requirements for SMMs at the workplace, and take care of their workers, workplaces and those who may become unwell at their workplaces.
  • Employers must ensure no cross-deployment across worksites32, i.e. no employee should work at more than one worksite.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be taken to minimise the risk of cross infection33.
    • For venues that have been visited by positive COVID-19 cases and asked to close by the Ministry of Health (MOH), employees should not be redeployed to other worksites at all for the period of closure. If instructed to go for swabs, employers must ensure that their employees from these venues visit the designated Regional Screening Centre, “Swab and Send Home” (SASH) Public Health Preparedness Clinics or mobile swab sites for the COVID-19 test offered by MOH. These employees should stay at home and minimise social interactions during the period of closure even if their swab results are negative. They should also monitor their health closely, and visit a doctor immediately if unwell.
31 Refers to the F&B establishments’ back-of-house operations involving employees, including at offices, warehouses and manufacturing facilities.
32 This will not apply to industries /companies that need to do so due to the nature of their work. Such companies will be required to demonstrate that cross-deployment of interaction between employees is critical for business operations, when requested by MOM or their sector agencies.
33 E.g. systems are in place to ensure no direct contact between the cross-deployed personnel.
  • Government agencies will be stepping up enforcement on F&B establishments and will take firm action against any breaches, including failure to maintain the one-metre safe distancing between groups and to prevent intermingling of groups, allowing group sizes above permissible limits, serving and allowing the consumption of alcohol after 2230hrs, and providing live entertainment and games.
  • Under the COVID-19 (Temporary Measures) Act, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s requirements on SMMs may also be ineligible for government grants, loans, tax rebates and other assistance, and may also be subject to temporary closures.


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Retail Establishments and Lifestyle-Related Services

Retail establishments and lifestyle-related services are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) in this advisory. Establishments required to comply with these measures include malls, supermarkets and standalone stores41.

41 These refer to stores that occupy entire buildings, e.g. IKEA, Decathlon Innovation Lab.
  • From 27 September through 24 October 2021, social gatherings are allowed to comprise up to 2 persons42. In line with this, retail establishments are to ensure at least one-metre spacing between groups of customers (of up to 2 persons). Malls should also ensure that crowds do not gather at atriums or common spaces, and discourage the consumption of food and drinks at such spaces.
42 Members from the same household may choose to go out together, but they need to observe the prevailing group size limits in public settings and venues, i.e. if there are more than 2 persons, please maintain at least one-metre distancing in groups of no more than 2 persons.

The following establishments that implement VDS must only allow entry for customers who meet any of the following criteria (unless there are exceptions provided):

  • Be fully vaccinated i.e. has received the appropriate regimen of World Health Organisation Emergency Use Listing vaccines (e.g. Pfizer-BioNTech/Comirnaty, Moderna, AstraZeneca-SKBio, Serum Institute of India, Janssen, Sinopharm, Sinovac-CoronaVac) including their respective duration post-vaccination for the vaccine to be fully effective and had their vaccination records ingested in MOH’s national IT systems43); or
  • Have recovered from COVID-19 i.e. less than 270 days of first positive Polymerase Chain Reaction (PCR) test result obtained in Singapore, and can provide a valid Pre-Event Test (PET) exemption notice for the duration of the service/activity44 from an MOH-approved COVID-19 test provider; or
  • Have a valid negative PET result for the duration of the service/activity45 from an MOH-approved COVID-19 test provider in the past 24 hours.

Children aged 12 years and below who are not vaccinated are eligible for VDS and may be included in the group of up to 2 persons. If a group comprises 2 such children, both children must be from the same household.

The following establishments that implement VDS must appoint at least one worker (e.g. supervisor or front-of-house worker) to conduct verification checks on the eligibility status of each individual.

  • Refer to MOH’s advisory for more details of the requirements for VDS.
  • The use of the SafeEntry (Business) App is strongly encouraged to facilitate eligibility checks for both TraceTogether App and Token users. The SafeEntry Gateway Box cannot be used to facilitate these checks.
  • The establishment must verify that each customer fulfils the eligibility requirements before SafeEntry check-in and allowing the group to enter for the service/activity. For the full list of acceptable documents regarding eligibility checks, please refer to go.gov.sg/acceptabledocs.

Unvaccinated workers46 can continue to access their workplace in malls and standalone stores as all unvaccinated individuals working in these premises are currently required to undergo testing twice a week as part of the “Vaccinate or Regular Test” regime (VoRT) since 1 October 2021, pending a further review of this policy.

Malls and large standalone stores47

From 13 October 2021, malls and large standalone stores are required to implement VDS for entry into their premises. Under this, only groups of up to 2 fully vaccinated persons48 will be allowed to enter malls and large standalone stores49.

VDS will not apply to the following unvaccinated individuals at malls and large standalone stores:

  • Those visiting licensed medical services, including doctors, dentists and registered Traditional Chinese Medicine practitioners. This includes caregivers who need to drop off young children or the elderly for such medical attention. Proof of appointment is required for entry (e.g. in the form of a letter, email or SMS); and
  • Caregivers dropping off and picking up young children at preschools/childcare centres only. A letter of support from the preschool/childcare centre is required.

There will be a grace period of one week for VDS in malls and large standalone stores to be implemented, from 13 October 2021 to 19 October 2021. The required checks must be imposed during this grace period, but unvaccinated persons can be permitted entry into these premises with a reminder. The grace period will allow mall/store operators, tenants and the public to familiarise themselves with the new processes and checks.

Personal Care Services

Services and activities in higher-risk settings, which require masks to be removed, can continue to be conducted in groups of up to 2 persons if customers are fully vaccinated. These include personal care services such as facial treatments, make-up services and saunas, where masks are removed during the activity/service.

43 Please refer to MOH’s Post Vaccination Matters website for more information.
44 Recovered individuals can obtain a PET Exemption Notice from any clinic offering ART or PCR testing services. Refer to go.gov.sg/swabproviders for the list of MOH-approved COVID-19 test providers.
45 Unvaccinated individuals aged 13 or above must have a valid negative ART or PCR result from an MOH-approved COVID-19 test provider within the last 24 hours. Refer to go.gov.sg/swabproviders for the list of MOH-approved COVID-19 test providers. Self-administered ART supervised by employer and self-administered ART results are not recognised for VDS.
46 These include tenants, office workers of that building, as well as workers who have to visit these premises, such as vendors, part-time workers, third-party contracted workers, food delivery personnel and couriers.
47 These refer to standalone stores > 930 sqm (or 10,000 sqft) of Gross Floor Area.
48 Members from the same household may choose to go out together, but they need to observe the prevailing group size limits in public settings and venues, i.e. if there are more than 2 persons, please maintain at least one-metre distancing in groups of no more than 2 persons.
49 Tenants within the malls do not need to conduct VDS checks if they operate outside the mall hours.

The following applies to the workers of the establishments mentioned below:

  • By 27 September, all individuals50 working in malls, large standalone stores and supermarket outlets, as well as those in personal care services (e.g. facial and nail services, spas/saunas, massage establishments, hairdressing, and make-up services), must undergo testing once every 7 days using tests such as the antigen rapid test (ART) regardless of their vaccination status, under the regular Fast and Easy Test Rostered Routine Testing (FET RRT) regime. Businesses who occupy the retail space are responsible to ensure all workers comply with this regime. This is to allow for earlier detection and ringfencing of cases, and can be done primarily through employer supervised self-swabs (ESSS).
    • Individuals who have recovered from a COVID-19 infection in the past 270 days are exempted.
    • Establishments can refer to the following Gobusiness portal link for more details.
  • From 1 October 2021, all unvaccinated individuals working in settings with mandatory FET RRT including third-party contracted workers have to undergo testing twice a week51 using ART to mitigate risk of transmission to the public, under the “Vaccinate or Regular Test” (VoRT) regime. The tests can similarly be done through employer supervised self-swabs.
    • The costs of additional testing required for unvaccinated employees are to be fully borne by employees or the enterprises.
    • The government will subsidise tests for the small group of individuals who are medically ineligible for vaccines.
    • Enterprises should refer to the details on VoRT regime on the GoBusiness portal.
    • All other vaccinated workers must continue with the prevailing FET RRT regime (testing once every 7 days).

The table below provides an overview of FET RRT and VoRT. More details are available at www.enterprisesg.gov.sg/sector-testing.

FET RRT regime VoRT regime
Vaccinated Workers 1 x per week (once every 7 days)
  • Tests funded by government till 31 December 2021
N.A.
Unvaccinated Workers 2 x per week
  • Each weekly FET RRT will count towards one of the twice weekly VoRT requirements
  • For Medically Ineligible Workers: additional test kit will be funded by the government till 31 December 2021
  • For Medically Eligible Workers: additional test is not funded

50 This refers to all mall management workers as well as all tenants and vendors who work in the malls, large standalone stores and supermarkets, including those working in office spaces of the shops, business owners, store managers, all part-time and full-time workers, third-party contracted workers based in malls and all other workers who work at the premises, e.g. cleaners, promoters.
51 A test done under the existing FET RRT, which is a supervised FET, also counts towards this requirement.

The following limits apply:

  • Occupancy limit for malls and large standalone stores52 will be at one person per 10 sqm of Gross Floor Area (GFA). All other stores (e.g. shops within malls, at HDB residential blocks, at MRT stations or bus interchanges) are not required to adhere to these occupancy limits as long as at least one-metre distancing between individual customers or groups of customers who are shopping together (up to 2 persons) is maintained.
  • Operating capacity of Commercial Family Entertainment Centres will be at a maximum of one person per 10 sqm of usable space or 50% operating capacity, whichever is lower53.
52 These refer to standalone stores > 930 sqm (or 10,000 sqft) of GFA.
53 Facilities below 50 sqm can admit up to 5 persons. This does not include workers.

Establishments can reference the following:

Work-related events (both non customer-facing and customer-facing) can be held within the workplace premises and third-party venues. Prevailing guidelines for the respective event venues will apply.

  • Meals should not be the main feature. Employers should avoid holding events over mealtimes. Food or drinks should only be served if incidental to the work-related event (e.g. the meeting or conference extends over lunchtime). In addition, the food must be served in individual portions54, and participants must be seated while consuming the food and drinks. Participants should minimise the time that they are unmasked while eating and drinking.
  • Should meals be provided as part of the event and it involves any participant who is not an employee of, or who does not regularly deliver goods or services to the enterprise organising the event, then every participant55 is required to be fully vaccinated, have recovered from COVID-19 or have a valid negative PET result.
  • Such events are subject to a cap of 50 persons or a lower number, depending on venue capacity and safe distancing requirements.
  • Should establishments hold such events using their own premises, at least one-metre spacing between individuals must be maintained at all times.
  • For events organised by external parties (where the retail/lifestyle premises now function as a third-party venue), groups of up to 2 persons with at least one-metre spacing between groups are permitted.
54 Food served through staff-served food lines must also be served in individual portions.
55 Children aged 12 years and below may be included in the group. If there is more than one such child in the group, all children must be from the same household. For work-related events, subject to the requirement for attendees to be fully vaccinated, the number of such children is capped at 20% of the actual event size.
  • Meals should not be the main feature. Event organisers should avoid holding events over mealtimes. Food or drinks should only be served if incidental to the work-related event (e.g. the meeting or product launch extends over lunchtime). In addition, the food must be served in individual portions56, participants must be seated while consuming the food and drinks, and there should be no intermingling between the groups. Participants should minimise the time that they are unmasked while eating and drinking.
  • Should meals be provided as part of the event and it involves any participant who is not an employee of, or who does not regularly deliver goods or services to the enterprise organising the event, then every participant57 is required to be fully vaccinated, have recovered from COVID-19 or have a valid negative PET result.
  • Such events organised by retail establishments within their own retail premises are subject to the maximum number of individuals that the venue may accommodate after safe distancing measures are adhered to.
  • Events organised by retail establishments at third-party venues are subject to a cap of 50 persons (excluding service staff) or a lower number, depending on venue capacity and safe distancing requirements.
  • Events organised by external parties at retail establishments (where the premises now functions as a third-party venue) are subject to a cap of 50 persons (excluding service staff) or a lower number, depending on venue capacity and safe distancing requirements.
  • Event participants can be in groups of up to 2 persons, at least one metre apart.
56 Food served through staff-served food lines must also be served in individual portions.
57 Children aged 12 years and below may be included in the group. If there is more than one such child in the group, all children must be from the same household. For work-related events, subject to the requirement for attendees to be fully vaccinated, the number of such children is capped at 20% of the actual event size.

The following measures apply to all customer-facing operations of retail establishments and lifestyle-related services:

  • Retail establishments are to ensure at least one-metre spacing between groups of up to 2 persons). Members of the same household entering the retail establishment may do so but this should also be in groups of 2 persons.
  • Retail establishments are to clearly demarcate queue lines for customers at entrances, cashier counters, weighing counters, fitting rooms and must ensure at least one-metre spacing between individual customers (e.g. through floor markers).
  • Employees must manage queues to ensure that safe distancing is observed at all times.
  • Activities and events at public and common areas such as mall atriums, public transport nodes, HDB estates and common corridors are not allowed58.
  • Malls should also ensure that crowds do not gather at atriums and common spaces, and discourage the consumption of food and drinks at such spaces.
  • Operators of common play areas for children/toddlers/infants in retail stores or malls59 must ensure at least one-metre spacing between groups of customers.
58 Such activities may be allowed for supermarkets on a case-by-case basis, if an extension of existing retail space is deemed necessary to ensure safe distancing. Approval must be sought from ESG.
59 These play areas refer to the facilities provided free of charge in the shops or at the malls’ common areas.
  • The following retail establishments are required to deploy SafeEntry60 via TT-only SE to log the check-in of customers, vendors and visitors to their premises61:
    • Malls and large standalone stores;
    • Large retail stores > 930 sqm or 10,000 sqft62;
    • Supermarkets;
    • Personal care services e.g. hairdressers, barbers, spas, beauty and wellness; and
    • Facilities providing basic pet services (that do not function on a drop-off, pick-up basis).
  • Retail establishments required to deploy SafeEntry for customers and visitors will need to provide the SafeEntry Gateway63 (SEGW) as an additional option for SafeEntry check-in. SEGW is available as a feature within the SafeEntry (Business) App (updated to the latest version) and as a physical standalone device (SEGW Box). Do note that the SEGW Box cannot be used to facilitate the eligibility checks for the VDS.
  • To facilitate more precise contact tracing efforts, SafeEntry check-out is also encouraged. Businesses can facilitate check-out for their customers by toggling to the SEGW check-out function within the SafeEntry (Business) App. Businesses with a higher throughput of visitors and places where people are likely to be in close proximity for prolonged periods with masks off will also be eligible for SEGW Check-out Boxes64.
  • Refer to www.safeentry.gov.sg for more details on SafeEntry Check-in.
60 More information on SafeEntry and a full list of places where SafeEntry must be deployed can be found at covid.gobusiness.gov.sg/safemanagement/safeentry.
61 However, all retail establishments and lifestyle-related services must require their employees to do SafeEntry check-in via TT-only SE.
62 Large retail outlets that are fully within malls and buildings covered by SafeEntry and have the same operating hours, are not required to implement SafeEntry for customers, clients and visitors. They should, however, do so if they operate outside the mall hours.
63 The SEGW enables contactless detection of both the TraceTogether App and Token, and serves as an additional means of SafeEntry check-in that is quicker and more seamless. It also allows users to check if their Token has run out of battery or is not working.
64 Refer to go.gov.sg/gateway-overview for latest details on when the free SEGW Check-out Boxes are available.
  • All employees, customers, delivery personnel and other onsite personnel must put on their masks properly at all times.
  • Hand sanitisers should be made available to employees and customers at common touchpoints (e.g. entry/exit doors, cashiers).
  • Product testers and samples for self application and immediate consumption e.g. e.g. perfume testers, make-up testers and unsealed food samples, are not allowed. Employees must also not apply the product sample directly on customers.
  • Retail establishments must ensure frequent cleaning and disinfection of:
    • Common spaces such as counters and display shelves, where customers are served, as well as play areas for children/toddlers/infants;
    • Items such as shopping trolleys/baskets and handrails, which have high human contact; and
    • Interactive hardware such as iPads, mall directories, self-checkout kiosks or lift buttons.
  • Retail establishments and lifestyle-related services are strongly encouraged to improve ventilation and improve indoor air quality in all premises. They may wish to refer to the Guidance Note on improving ventilation and indoor air quality in buildings issued by the Building and Construction Authority (BCA), National Environment Agency (NEA) and Ministry of Health (MOH)65.
65 This Guidance Note provides building owners and facilities managers with updated recommended measures to enhance ventilation and air quality in indoor spaces.

Retail establishments should put up clear signages to remind customers to comply with safe management requirements where applicable, and train and deploy service personnel to provide clear communication to customers on safe management measures.

Refer to Annex A for other recommended guidelines, and Annex B on guidance for specific trades.

  • To ensure COVID-safe workplaces, retail establishments should adhere to measures as outlined in MOM’s Requirements for SMMs at the workplace, take care of their workers, workplaces and those who may become unwell at their workplaces.
  • Employers must ensure no cross-deployment across worksites67, i.e. no employee should work at more than one worksite.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be taken to minimise the risk of cross infection68.
    • For venues that have been visited by positive COVID-19 cases and asked to close by the Ministry of Health (MOH), employees should not be redeployed to other worksites at all for the period of closure. If instructed to go for swabs, employers must ensure that their employees from these venues visit the designated Regional Screening Centre, “Swab and Send Home” (SASH) Public Health Preparedness Clinics or mobile swab sites for the COVID-19 test offered by MOH. These employees should stay at home and minimise social interactions during the period of closure even if their swab results are negative. They should also monitor their health closely, and visit a doctor immediately if unwell.
66 Refers to the retail establishments’ back-of-house operations involving employees, including at offices, warehouses and manufacturing facilities.
67 This will not apply to industries/companies that need to do so due to the nature of their work. Such companies will be required to demonstrate that cross-deployment or interaction between employees is critical for business operations, when requested by MOM or their sector agencies.
68 E.g. systems are in place to ensure no direct contact between the cross-deployed personnel.
  • Government agencies will be conducting inspections to check on the proper implementation of the safe management measures. Under the COVID-19 (Temporary Measures) Act, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s SMMs may be ineligible for government grants, loans, tax rebates and other assistance, and may also be subject to temporary closures.


For Businesses Safe Distancing_Retail_English
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For Businesses Safe Distancing_Retail_Chinese
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For Businesses Safe Distancing_Retail_English
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For Businesses Safe Distancing_Retail_Chinese
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F&B and Online Retail Delivery

With effect from 16 May through 13 June 2021, all F&B establishments can only operate for takeaway and/or delivery. Dining-in is not permitted. In addition, online retail is encouraged for retail establishments to minimise in-store dwell time. These measures are to reduce physical interactions and risk of transmission within the community.

In line with this, we are providing operational guidance on safe management measures for businesses providing delivery services for F&B and retail establishments. This includes in-house delivery operations, third-party delivery businesses, as well as taxis and private-hire cars (PHCs)81, which can continue to make grocery and food deliveries. All such delivery personnel must comply with these measures.

81 In March 2020, LTA announced a temporary liberalisation of regulations to allow the use of taxis and PHCs for grocery and food deliveries. This arrangement will continue to be in place until end September 2021.

Companies providing food delivery services must comply with the following:

For delivery personnel

  • Wear masks at all times during their work.
  • Minimise contact and interactions with others at all times and not cluster together when waiting to collect food items or during breaks (not more than 2 persons in a group). This includes interactions with employees from F&B establishments, customers and other delivery personnel.
  • Comply with the one-metre distancing measure with other individuals, including other delivery personnel. If an F&B outlet is crowded, they should wait outside the establishment, maintain a safe distance from other delivery personnel or customers, and only enter the outlet when the food is ready for collection.

For F&B establishments

  • Opt for contactless pick-up, where food orders are placed by the F&B establishment at designated locations for pick-up by delivery personnel.

For customers

  • Opt for contactless receiving of food, where food orders are left by delivery personnel at designated locations (e.g. at the doorstep) for pick-up by customers.

Businesses providing online retail delivery services must comply with the following:

For delivery personnel

  • Wear masks at all times during their work.
  • Minimise contact and interactions with others at all times and not cluster together when waiting to collect food items or during breaks (not more than 2 persons in a group). This includes interactions with employees from retail establishments, customers and other delivery personnel.
  • Comply with the one-metre safe distancing measure. They should only enter the retail establishment when the retail item is ready for collection.
  • Leave the premises as soon as bulk items have been put in place.

For retail establishments

  • Opt for contactless pick-up, where items are placed at designated locations for pick-up by delivery personnel.
  • For on-site installation, employees responsible for delivery and installation must comply with stringent hygiene and safe management measures, and leave the premises once installation is completed. The number of employees involved in the installation should be kept to no more than 2 workers.

For consumers

  • Opt for contactless receiving of items, where items are left by deliver personnel at designated locations (e.g. at the doorstep) for pick-up by customers.
  • Delivery personnel are encouraged to download the TraceTogether mobile app or use a TraceTogether Token82 to facilitate contact tracing; this will help protect themselves and the community.
  • When entering establishments for collection of items, they must do their SafeEntry check-in (via TraceTogether-only SafeEntry) and temperature screening where required.

    The following retail establishments are required to deploy SafeEntry:
    • Malls and large standalone stores;
    • Large retail stores > 930 sqm or 10,000 sqft;
    • Supermarkets;
    • Personal care services e.g. hairdressers, barbers, spas, beauty and wellness; and
    • Facilities providing basic pet services (that do not function on a drop-off, pick-up basis).
  • Note that i) large retail stores > 930 sqm (or 10,000 sqft) and ii) supermarkets located within a TraceTogether-only SafeEntry building (e.g. malls) that have the same operating hours as the building are not required to deploy SafeEntry check-in for customers, vendors and visitors (including delivery personnel). However, those located within a TraceTogether-only SafeEntry building but with longer operating hours must implement TraceTogether-only SafeEntry outside the building’s operating hours.
  • As per current practice, it is not necessary for delivery personnel to do SafeEntry check-in at F&B establishments.
82 For those using the TraceTogether Token, they are reminded to check the battery level. A green blinking light indicates that the Token is functioning properly whereas a red blinking light indicates that the battery is low.
  • All delivery businesses must comply with the following:
    • Carry out daily temperature screening and health declaration among staff, including delivery personnel before they start work. Those who are unwell cannot work and must go to the doctor.
    • Ensure adoption of cleanliness and hygiene practices and compliance with MOH health advisories.
    • Delivery personnel who are eating or drinking in the course of their work must wear their masks immediately after doing so. They should dine alone, keep a distance of at least one metre from any other individual and refrain from interacting with other individuals.
    • Equip delivery personnel with hand sanitisers. Personnel must be reminded to wash their hands with soap and water regularly. In the event that they are unable to do so in between deliveries, they must keep their hands clean by using the hand sanitisers.
    • Delivery personnel must frequently clean carriers such as food carriers, food bags and food warmers for food delivery, and other forms of carriers and boxes for retail delivery. The frequency of cleaning should be commensurate with increased usage.
    • Delivery personnel should not place their personal items (e.g. water bottles) in the same box, carrier, or insulated container, which are used to hold food ordered by customers.
    • Businesses can refer to NEA’s guidelines of Interim List of Household Products and Active Ingredients for Disinfection of the COVID-19 Virus for information. Businesses will need to ensure appropriate use of disinfectants and ensure they do not come into contact with food.
  • Employers, employees, and delivery personnel must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. Employees and delivery personnel must reduce physical interactions and not have meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.

Communications

  • All companies providing delivery services must provide clear communications and reminders to delivery personnel to ensure compliance with the above safe management and baseline sanitation and hygiene measures to ensure compliance.

Enforcement of measures

  • Government agencies will be stepping up enforcement of these safe management measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe management advisories may also be ineligible for government grants, loans, tax rebates and other assistance.


For Businesses Safe Management Delivery English
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For Consumers

As consumers, you too can do your part in our safe distancing movement.

F&B

Safe Distancing for F&B for consumers - English
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Safe Distancing for F&B for consumers - Chinese
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Retail/Lifestyle

Safe Distancing for Retail for consumers - English
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Safe Distancing for Retail for consumers - Chinese
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This advisory is based on information updated as of 13 October 2021.