Enterprise Singapore Logo
Advisory on COVID-19 for businesses
19 Mar 2020 Updated 20 May 2020

Safe Management Measures

To prepare for the gradual and selective resumption of economic activities after the Circuit Breaker period ends, the Government has introduced a set of Safe Management Measures and technologies for businesses to adopt.

In line with the latest advisory from the Ministry of Manpower (MOM) on 9 May 2020, workplaces should begin to put in place Safe Management Measures ahead of time. Information in this advisory supersedes those in any previous advisories or statements.

The following Safe Management Measures, which include the earlier Safe Distancing Measures, are for:
 

Food & Beverage (F&B) Establishments

In line with MOM’s latest advisory on Safe Management Measures at the workplace on 9 May 2020, we are providing operational guidance on the permissible activities and Safe Management Measures for F&B establishments. All F&B establishments must comply with these measures.

  • With effect from 12 May:
    • Manufacturing and on-site preparation of all food is allowed. This includes the manufacturing of cakes and confectionery, ice cream, cocoa, chocolate and chocolate products as well as other snacks that were previously suspended on 21 April.
    • Retail outlets of food, including cakes and confectionery, packaged snacks and desserts may be opened for takeaway and delivery only.
  • However, standalone stores (excluding those in hawker centres, food courts and coffeeshops) predominantly selling beverages1 must remain closed during the Circuit Breaker period2. Online retail of these products is allowed, only if they are fulfilled from the licensed central kitchen of the F&B establishment (if applicable).
  • F&B outlets (including food vending machines) in parks3 will remain closed.

Please refer to Annex 1 for the types of F&B establishments and Annex 2 for the types of Food Manufacturers that can resume operations. The full list of activities that can resume operations can be found at covid.gobusiness.gov.sg/essentialservices.

Annex 1

List of F&B establishments that can resume activities from 12 May 2020

F&B establishments allowed to resume operations will not be required to seek exemption individually before resuming operations. Instead, they are granted a class exemption to resume businesses during this period.

Category Examples (non-exhaustive list) From 12 May 2020
Snacks Packaged snacks and loose snacks including nuts, potato chips, popcorn, bak kwa

Cheese
Can resume operations
Desserts Red/ green bean soup, grass jelly

Ice cream, yoghurt

Cakes, cupcakes, waffles, chocolate, cookies, sweet pastries, donuts
Can resume operations


List of F&B establishments that must remain closed

  • All F&B establishments (including food vending machines) located in parks, regardless of what they sell, must suspend their operations. Takeaway and/or delivery will also not be allowed. Hawker centres located in parks need not suspend their operations.
  • Specialised stores and outlets that predominantly sell the following:
Category Examples (non-exhaustive list) From 12 May 2020
Beverages Drinks, including bubble tea, fruit juice, smoothies, soya bean

Alcoholic beverages including liquor, wine, beer

Coffee and tea
To remain closed


Stalls in hawker centres, coffeeshops and food courts can continue to operate in their entirety.


Annex 2

Manufacturing operations that can resume from 12 May 2020

Manufacturing businesses allowed to resume operations will not be required to seek exemption individually before resuming operations. Instead, they are granted a class exemption to resume businesses during this period.

Description From 12 May 2020
1 Manufacture of chocolate and chocolate products


Can resume operations

2 Manufacture of chips, crackers and other titbits (excluding biscuits and confectionery)
3 Manufacture of ice-cream
4 Manufacture of cocoa and chocolate powder from beans
5 Manufacture of non-chocolate confectionery (e.g. sweets, toffees, crystalised fruits, chewing gum)
6 Manufacture of cakes and confectionery


On-site baking of cakes and confectionery at retail stores is also allowed.

1 Terms and conditions apply for outlets selling predominantly beverages with commercial arrangements to cross-sell their products. Refer to covid.gobusiness.gov.sg/faq for details. Both parties are to apply for such cross-selling arrangements at food_division@enterprisesg.gov.sg.
2 There is no change to the operations for food stalls in hawker centres, coffeeshops and food courts – they are allowed to continue with their operations in entirety.
3 Hawker centres located in parks can continue operations.

  • All F&B establishments that are allowed to continue operations can only do so for takeaway and/or delivery during the Circuit Breaker period. Dining-in is not permitted.
  • While customers and delivery personnel are allowed to enter the premises of the F&B establishments for takeaway or delivery, they must leave the premises once they have picked up their orders. F&B establishments can refer to the Advisory for Delivery Businesses for guidelines on the delivery requirements.
  • As more customers are expected to order takeaways during this period, we strongly encourage everyone to bring their own clean and reusable containers when buying food. This will not only help to reduce the amount of waste generated, but will also ease the demand on disposable food containers. Establishments should allow customers to do so when ordering takeaways.

F&B establishments’ customer-facing operations must adhere to the following measures on contact tracing, safe distancing and cleanliness:

During the Circuit Breaker period, F&B establishments open for only takeaway and/or delivery, are not required to implement SafeEntry4 for customers for now.

4 For more information on SafeEntry, please go to www.safeentry.gov.sg/deployment
  • Use floor markers to clearly demarcate queue lines and put up signage for customers queuing to order food.
  • Demarcate a waiting area for customers and delivery personnel to pick up their food.
  • Implement pre-ordering and payment solutions where possible to minimise physical clustering of customers waiting to place or pick up their orders.
  • Encourage the use of self-checkouts, cashless or contactless payment to reduce contact between employees and customers.
  • Implement contactless pick-up of food where possible to minimise interactions.
  • Ensure that customers and delivery personnel observe at least one-metre spacing at all times and do not cluster together.

Ensure that all customers, delivery personnel and other on-site personnel put on their masks properly at all times5.

5 Under the COVID-19 (Temporary Measures) (Control Order) Regulations 2020, every individual must wear a mask over the individual’s nose and mouth at all times when the individual is not in his or her ordinary place of residence.
  • Place hand sanitisers in close proximity to high touch surfaces like door handles so that customers can sanitise their hands after touching these surfaces.
  • Ensure regular cleaning and disinfection of common spaces and items.
    • Counters where customers are served and menus where there is high human contact.
    • Toilets and bins which are accessed by the public.
    • Interactive components within the establishment (e.g. smart kiosks), where applicable.

Put up simple signage and train service personnel to provide clear communication to customers on Safe Distancing Measures.

F&B establishments must also put in place a system to implement Safe Management Measures to provide a safe working environment for employees and minimise risks of further outbreaks.

  • Implement a detailed monitoring plan to ensure compliance with Safe Management Measures and that issues (e.g. remedy of non-compliance, risk mitigation) are resolved in a timely manner.
  • Appoint Safe Management Officer(s) (SMO) to assist in the implementation, coordination and monitoring of the system of Safe Management Measures at the workplace. For unionised companies, union leaders or Workplace Safety and Health officers could be appointed as SMOs. The duties of the Officer(s) include:
    • Coordinating the implementation of Safe Management Measures: This includes identifying relevant risks, recommending and assisting in implementing measures to mitigate the risks, and communicating the measures to all personnel of the workplace.
    • Conducting inspections and checks: Officer(s) must conduct inspections and checks to ensure compliance at all times. Any non-compliance found during the inspections should be reported and documented.
    • Remedying non-compliance: Immediate action should be taken to remedy any non-compliance found during the inspections and checks.
    • Keeping records of inspections and checks: Records of the inspections and checks conducted and corrective actions taken must be kept and made available upon request by a Government Inspector.
  • Stagger working and break hours: Employers must implement staggered working and break hours to reduce possible congregation of employees at all common spaces.
    • The staggered working hours must be implemented over at least three one-hourly blocks, with not more than half of the employees reporting to work within each one-hour block. For example, if the normal working hours are from 9am to 6pm, employers could stagger employees’ reporting time at one-hour intervals between 7.30am and 10.30am (e.g. 7.30am to 8.30 am, 8.30am to 9.30am and 9.30am to 10.30am), with corresponding staggered time for end of work. Timing of lunch and other breaks must also be staggered.
    • Where possible, reporting and ending time should not coincide with peak-hour travel, especially if employees require the use of public transport.
    • If it is not feasible to implement staggered working and break hours due to operational reasons, employers must implement other systems to reduce congregation of employees at common spaces (e.g. arrange for different groups of employees to arrive/depart through different entrances/exits).
    • Employees may consume their meals at the food establishment itself, but employers must:
      • Designate and clearly demarcate a dining area for employees only.
      • Stagger meal times.
      • Employees should dine alone and keep a distance of at least one metre from another individual.
      • Employees should dine quickly and leave the designated dining area in a clean state after they have had their meals.
      • Coffeeshop and food court stall operators may consume their meals at the tables in front of their stalls, and should adhere to the measures. This includes having staggered meal times, dining alone and keeping a distance of at least one metre from another individual, as well as dining quickly and leaving the tables in a clean state after they have consumed their meals.
  • Implement shift or split team arrangements: Employers must split employees at workplace premises into teams, with each team restricted to one worksite, where applicable. No employee should work in more than one team or worksite.
    • There must be no cross-deployment or interaction between employees in different shifts, teams or worksites, even outside of work. Employers will need to ensure clear separation of employees on different shifts or split teams, such as implementing human traffic management measures and stepping up cleaning of common areas during shift or split team changeovers.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be taken to minimise the risk of cross infection (e.g. minimise the number of premises that workers are cross-deployed to, put in place systems to ensure no direct contact with the cross-deployed personnel).
  • In the situation where physical interaction is required in the workplace, precautions should be taken to ensure clear physical spacing of at least one metre between all personnel at all times, where feasible. F&B establishments are encouraged to reduce the number of employees on-site, particularly for smaller premises, in order to allow for safe distancing.
    • The physical distancing must also be applied to common spaces, including but not limited to entrances/exits, lifts, pantries/canteens, meeting room areas and vehicles/company transport where congregation or queuing of employees or visitors/clients might occur, where reasonably practicable.
    • Employers who are service buyers should also require their suppliers/contractors to implement similar Safe Distancing Measures, so that operations and business interactions with these suppliers/contractors are kept safe. Where physical interactions are still necessary, e.g. delivery of goods, employers must adopt precautionary measures such as scheduling delivery times by different suppliers in a staggered manner. The durations of such transactions should be kept as short as possible.
  • All social gatherings (e.g. birthday celebrations, team bonding activities, etc.) at the workplace must be cancelled or deferred.
  • Employers must ensure that employees do not socialise or congregate in groups at the workplace (e.g. at common spaces such as staff canteens, pantries, water coolers/vending machines, smoking corners, etc), including during meals or breaks.
  • Employers should not organise social gatherings outside the workplace and should also remind their employees not to socialise outside of the workplace, both during or outside working hours (e.g. going out together for lunch, dinner, breaks or drinks), including with colleagues from separate teams/shifts/worksites.
  • Record proximity data on phones: To help MOH to quickly identify potential close contacts of COVID-19 patients to reduce disease transmission, employers should encourage all employees to download and activate the TraceTogether app. Data recorded by TraceTogether is stored on the user’s phone, and is only uploaded when required by MOH, e.g. when the user is suspected to have COVID-19.
  • Control access at the workplace: Employers must limit access to the workplace to only essential employees and authorised visitors (e.g. suppliers and contractors). The SafeEntry visitor management system must be used to record the entry of all personnel (including employees and visitors) entering the workplace. Personnel who are unwell will be refused entry to the workplace.
  • Wearing of masks at the workplace: Employers must ensure that all on-site personnel, including employees, suppliers and contractors, wear a mask properly and other necessary personal protective equipment6 at all times at the workplace, except during activities that require masks to be removed7. This requirement also applies to all personnel engaged in the sale and preparation of food and drinks at Singapore Food Agency (SFA)-licensed food establishments. Employers must ensure that they have sufficient masks for all employees, factoring in the need to replace masks due to workplace conditions (e.g. humidity). Where possible, employers should consider improving the working environment for employees to enable them to sustain the wearing of masks.
  • Observing good personal hygiene: Employers should encourage their employees to observe good personal hygiene, e.g. wash their hands regularly and refrain from touching their faces.
6 Masks for general office workplaces; for other workplace settings, please refer to sector-specific guidelines.
7 The requirement for masks to be worn can be waived when carrying out, in the course of employment, an activity that requires that no mask may be worn, or that it must be removed in order that other equipment may be worn or used, to carry out that activity, or when riding a motorcycle in the course of employment or otherwise.
  • Step up cleaning of workplace premises: Employers must ensure that machinery and equipment shared between employees across different shifts or alternate teams are cleaned and disinfected before changing hands. The sanitation and hygiene advisories disseminated by the National Environmental Agency (NEA) must be adhered to.
  • Provision of cleaning and disinfecting agents at the following areas:
    • Cleaning agents (e.g. hand soap, toilet paper) must be available at all toilets and hand-wash stations.
    • Provide hand sanitisers to frontline personnel who handle cash and other items, and are unable to wash their hands frequently with soap and water. These personnel should sanitise their hands after handling cash and before handling food-related items such as packaging and utensils.
  • Conduct regular temperature screening and declarations for all on-site employees and visitors: All employers must require employees and visitors to conduct regular temperature screening; and check for respiratory symptoms for all employees twice daily, and visitors where relevant. Employees must submit the following declarations daily, while visitors must do so before being allowed to enter premises:
    • Travel history;
    • That they have not received a quarantine or isolation order, Stay-home notice, or issued medical certificates for respiratory symptoms; and
    • That they are not a close contact of confirmed cases.
  • Employers must keep declaration records for all personnel (employees and visitors) for at least 28 days for inspection purposes.
  • Adherence to travel advisories: Employers should ensure that their employees adhere to MOH’s prevailing travel advisory.
  • Ensure employees do not clinic-hop: Where possible, employers must ensure that an employee visits only one clinic for check-ups if unwell. Otherwise, employees must inform the clinic of all recent doctor visits over past 14 days for any symptoms that may be related to COVID-19 (including but not limited to typical symptoms such as fever, cough and shortness of breath).
    • Employees at the workplace who have visited a clinic must submit to their employers records of their Medical Certificates (MC) and diagnoses provided (only for COVID-19-related symptoms, including acute respiratory infections), and test results, if they were tested for COVID-19.
    • Preventive action must be taken to guard against incipient outbreaks at the workplace, such as requiring employees on MCs to closely monitor their health before returning to the workplace and requiring these employees’ close contacts at the workplace to monitor their health more regularly.
  • Management of unwell cases: An evacuation plan must be prepared for unwell or suspect cases, as well as for other on-site personnel.
    • Any employee who is feeling unwell or showing symptoms of illness should report to his employer, leave the workplace and consult a doctor immediately, even if symptoms may appear mild. Employers must track and record these cases as part of safe management measures.
    • For incapacitated or unconscious individuals, employers must clear the area of other personnel and administer aid immediately. Employers should call 995 for an emergency ambulance to ferry them to the nearest hospital.
  • Management of confirmed cases: A follow-up plan must be put in place in the event of a confirmed case. Upon being notified of a confirmed case, employers must adopt the following precautionary measures:
    • Immediately vacate and cordon-off the section of the workplace premises where the confirmed case worked. There is no need to vacate the building or the whole floor if there had been no sustained and close contact with the confirmed case; and
    • Carry out a thorough cleaning and disinfecting of all relevant on-site areas and assets that were exposed to the confirmed case, in accordance to NEA guidelines.
  • For worksites with confirmed cases, businesses could be suspended if there are public health grounds to do so.
  • Employers, employees and customers must exercise social responsibility by observing good personal hygiene and monitoring their health condition.
  • Government agencies will be stepping up enforcement of these Safe Distancing Measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

It is the responsibility of the F&B establishment to ensure that customers do not have the option to dine in, and allow for only takeaway and delivery. Establishments which are found allowing customers to dine in will be shut down immediately without any notice. They will also face penalties under the Infectious Diseases Act – a fine of up to S$10,000 or imprisonment of up to six months or both.

With effect from 7 April, all F&B establishments can only operate for takeaway and/or delivery orders. F&B establishments must not offer on-premise private cooking, personal chef services or other related chef-for-hire arrangements. Such services are not considered takeaway and/or delivery services, and must be suspended.

For Businesses Safe Distancing F&B English Version
View in full: PDF | JPEG

For Businesses Safe Distancing F&B Mandarin Version
下载文件: PDF | JPEG

Watch on Youtube: English | Chinese





 

Retail Establishments

In line with MOM’s latest advisory on Safe Management Measures at the workplace on 9 May 2020, we are providing operational guidance on the permissible activities and Safe Management Measures for retail establishments. All retail establishments – including malls, supermarkets and standalone stores (e.g. IKEA, Decathlon) – must comply with these measures.

  • With effect from 2 June, the following retail activities can resume onsite operations:
    • All hairdressing services.
    • School bookshops and retail shops selling school uniforms.
    • Basic grooming, physiotherapy and rehabilitation services for pets.

Refer to Annex 1 for the updated types of retail establishments that can operate. The full list of activities that can resume operations can be found at covid.gobusiness.gov.sg/permittedlist.

Annex 1

Retail establishments that can resume on-site operations from 2 June 2020

Online retail is allowed, except for the online retail of pets. The full list of activities that can resume operations can be found at covid.gobusiness.gov.sg/permittedlist.

Category From 2 June 2020
Hairdressing & Barber Services All hairdressing services.
School Supplies School bookshops and retail shops selling school uniforms.
Pet Services Basic grooming, physiotherapy and rehabilitation services for pets8.


Retail establishments allowed to resume on-site operations will not be required to seek exemption from MTI individually before resuming operations. Instead, they are granted a class exemption to resume businesses during this period.

8 Refer to NParks’ media advisory for more details: www.nparks.gov.sg/news/2020/5/resumption-of-basic-pet-grooming-and-animal-physiotherapy-and-rehabilitation-services
  • Operations of other non-essential retail services will remain suspended. Online retail and delivery may continue, only if these business comply with the following guidelines:
    • Retail storefronts must not be open to customers. Such establishments must clearly indicate that the store is closed for business.
    • Retail premises may be accessed by employees only when it is necessary to fulfil delivery of online orders.
    • Retail establishments must limit the number of employees within their premises (e.g. warehouses, stores) to the minimum number required for order fulfilment. No other activities should take place within the premises.
    • Customers are not allowed to collect merchandise from retail stores. Fulfilment of online orders should be through delivery only (e.g. third party logistics providers, SingPost, POPStations).
    • Retail establishments must limit the number of staff within its premises (e.g. warehouses, stores) to the minimum number required for order fulfilment. No other activities should take place within the premises.
    • Collection and delivery are spaced out and contactless.
    • Delivery personnel must observe at least one-metre spacing at all times and must not cluster together.

Retail establishments can refer to the Advisory for Delivery Businesses for guidelines on the delivery requirements.

All retail establishments’ customer-facing operations must adhere to the following measures on contact tracing, safe distancing and cleanliness:

For a start, deployment of SafeEntry9 will be mandatory for malls, supermarkets and barbers/hairdressers from 12 May onwards, as these are currently high-traffic venues, or places where customers are likely to be in close proximity for prolonged periods of time or in enclosed spaces. The use of SafeEntry will facilitate the efficient collection of visitor information so that contact tracing can be done in a timely manner when needed. All other retail stores are strongly encouraged to deploy the SafeEntry system where possible10.

9 For more information on SafeEntry, please go to www.safeentry.gov.sg/deployment
10 Retail outlets where customers are unlikely to be in close proximity for a prolonged period of time, such as pharmacies, convenience stores and heartland provision shops, are encouraged, but not mandated, to implement SafeEntry. These retail outlets must still adhere strictly to Safe Distancing Measures

All malls, standalone stores and supermarkets must conduct temperature screening at entrances to detect customers with fever11. All other retail stores located outside malls are also encouraged to conduct temperature screening where possible12.

11 Supermarkets in malls need not take the temperature of customers if the mall is already doing so. They should however do so, if they operate for longer hours than the mall.
12 Retail outlets such as pharmacies, convenience stores and heartland provision shops which may face operational challenges in temperature screening need not do so.
  • Use floor markers to clearly demarcate queue lines for customers at entrances, cashier counters, fitting rooms or where required.
  • Ensure at least one-metre spacing between customers at all times, and limit the number of customers within the store to allow for the one-metre spacing.
  • Encourage the use of self-checkouts, cashless or contactless payment, to reduce contact between employees and customers.
  • In addition to the above, supermarkets are encouraged to:
    • Provide dedicated shopping hours for vulnerable groups, such as the elderly, persons with disabilities and pregnant women.
    • Use mall atriums or outdoor areas for temporary sale of goods to disperse crowds from their stores.
    • Remind customers to limit entry to one member per family when shopping at their stores, where practicable.

Ensure that all customers, delivery personnel and other on-site personnel put on their masks properly at all times13.

13 Under the COVID-19 (Temporary Measures) (Control Order) Regulations 2020, every individual must wear a mask over the individual’s nose and mouth at all times when the individual is not in his or her ordinary place of residence.
  • Place hand sanitisers in close proximity to high touch surfaces like door handles so that customers can sanitise their hands after touching these surfaces.
  • Ensure regular cleaning and disinfection of common spaces and items.
    • Counters where customers are served and items such as shopping trolleys/baskets where there is high human contact. Supermarkets and other outlets with shopping trolleys and baskets are encouraged to also provide disinfectant wipes where the trolleys and baskets are located so that customers can clean the handles before use.
    • Toilets and bins which are accessed by the public.
    • Interactive components within the establishment (e.g. self-checkout kiosks), where applicable.
  • Remove product testers and samples that require customer contact, e.g. electronics, cosmetics and food samples.

Put up simple signage and train service personnel to provide clear communication to customers on Safe Distancing Measures.

Retail establishments must also put in place a system to implement Safe Management Measures to provide a safe working environment for employees and minimise risks of further outbreaks.

  • Implement a detailed monitoring plan to ensure compliance with Safe Management Measures and that issues (e.g. remedy of non-compliance, risk mitigation) are resolved in a timely manner.
  • Appoint Safe Management Officer(s) (SMO) to assist in the implementation, coordination and monitoring of the system of Safe Management Measures at the workplace. For unionised companies, union leaders or Workplace Safety and Health officers could be appointed as SMOs. The duties of the Officer(s) include:
    • Coordinating the implementation of Safe Management Measures: This includes identifying relevant risks, recommending and assisting in implementing measures to mitigate the risks, and communicating the measures to all personnel of the workplace.
    • Conducting inspections and checks: Officer(s) must conduct inspections and checks to ensure compliance at all times. Any non-compliance found during the inspections should be reported and documented.
    • Remedying non-compliance: Immediate action should be taken to remedy any non-compliance found during the inspections and checks.
    • Keeping records of inspections and checks: Records of the inspections and checks conducted and corrective actions taken must be kept and made available upon request by a Government Inspector.
  • Stagger working and break hours: Employers must implement staggered working and break hours to reduce possible congregation of employees at all common spaces.
    • The staggered working hours must be implemented over at least three one-hourly blocks, with not more than half of the employees reporting to work within each one-hour block. For example, if the normal working hours are from 9am to 6pm, employers could stagger employees’ reporting time at one-hour intervals between 7.30am and 10.30am (e.g. 7.30am to 8.30 am, 8.30am to 9.30am and 9.30am to 10.30am), with corresponding staggered time for end of work. Timing of lunch and other breaks must also be staggered.
    • Where possible, reporting and ending time should not coincide with peak-hour travel, especially if employees require the use of public transport.
    • If it is not feasible to implement staggered working and break hours due to operational reasons, employers must implement other systems to reduce congregation of employees at common spaces (e.g. arrange for different groups of employees to arrive/depart through different entrances/exits).
    • Employees may consume their meals at the food establishment itself, but employers must:
      • Designate and clearly demarcate a dining area for employees only.
      • Stagger meal times.
      • Employees should dine alone and keep a distance of at least one metre from another individual.
      • Employees should dine quickly and leave the designated dining area in a clean state after they have had their meals.
  • Implement shift or split team arrangements: Employers must split employees at workplace premises into teams, with each team restricted to one worksite, where applicable. No employee should work in more than one team or worksite.
    • There must be no cross-deployment or interaction between employees in different shifts, teams or worksites, even outside of work. Employers will need to ensure clear separation of employees on different shifts or split teams, such as implementing human traffic management measures and stepping up cleaning of common areas during shift or split team changeovers.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be taken to minimise the risk of cross infection (e.g. minimise the number of premises that workers are cross-deployed to, put in place systems to ensure no direct contact with the cross-deployed personnel).
  • In the situation where physical interaction is required in the workplace, precautions should be taken to ensure clear physical spacing of at least one metre between all personnel at all times.
    • This must also be applied to common spaces, including but not limited to entrances/exits, lifts, pantries/canteens, meeting room areas and vehicles/company transport where congregation or queuing of employees or visitors/clients might occur, where reasonably practicable.
    • Employers who are service buyers should also require their suppliers/contractors to implement similar Safe Distancing Measures, so that operations and business interactions with these suppliers/contractors are kept safe. Where physical interactions are still necessary, e.g. delivery of goods, employers must adopt precautionary measures such as scheduling delivery times by different suppliers in a staggered manner. The durations of such transactions should be kept as short as possible.
  • All social gatherings (e.g. birthday celebrations, team bonding activities, etc.) at the workplace must be cancelled or deferred.
  • Employers must ensure that employees do not socialise or congregate in groups at the workplace (e.g. at common spaces such as staff canteens, pantries, water coolers/vending machines, smoking corners, etc), including during meals or breaks.
  • Employers should not organise social gatherings outside the workplace and should also remind their employees not to socialise outside of the workplace, both during or outside working hours (e.g. going out together for lunch, dinner, breaks or drinks), including with colleagues from separate teams/shifts/worksites.
  • Record proximity data on phones: To help MOH quickly identify potential close contacts of COVID-19 patients to reduce disease transmission, employers should encourage all employees to download and activate the TraceTogether app. Data recorded by TraceTogether is stored on the user’s phone, and is only uploaded when required by MOH, e.g. when the user is suspected to have COVID-19.
  • Control access at the workplace: Employers must limit access to the workplace to only essential employees and authorised visitors (e.g. suppliers and contractors). The SafeEntry visitor management system must be used to record the entry of all personnel (including employees and visitors) entering the workplace. Personnel who are unwell will be refused entry to the workplace.
  • Wearing of masks at the workplace: Employers must ensure that all on-site personnel, including employees, suppliers and contractors, wear a mask properly and other necessary personal protective equipment14 properly at all times at the workplace, except during activities that require masks to be removed15. Employers must ensure that they have sufficient masks for all employees, factoring in the need to replace masks due to workplace conditions (e.g. humidity). Where possible, employers should consider improving the working environment for employees to enable them to sustain the wearing of masks.
  • Observing good personal hygiene: Employers should encourage their employees to observe good personal hygiene, e.g. wash their hands regularly and refrain from touching their faces.
14 Masks for general office workplaces; for other workplace settings, please refer to sector-specific guidelines.
15 The requirement for masks to be worn can be waived when carrying out, in the course of employment, an activity that requires that no mask may be worn, or that it must be removed in order that other equipment may be worn or used, to carry out that activity, or when riding a motorcycle in the course of employment or otherwise.
  • Step up cleaning of workplace premises: Employers must ensure that machinery and equipment shared between employees across different shifts or alternate teams are cleaned and disinfected before changing hands. The sanitation and hygiene advisories disseminated by the National Environmental Agency (NEA) must be adhered to.
  • Provision of cleaning and disinfecting agents at the following areas:
    • Cleaning agents (e.g. hand soap, toilet paper) must be available at all toilets and hand-wash stations.
    • Provide hand sanitisers to frontline personnel who handle cash and other devices, and are unable to wash their hands frequently with soap and water.
  • Conduct regular temperature screening and declarations for all on-site employees and visitors: All employers must require employees and visitors to conduct regular temperature screening; and check for respiratory symptoms for all employees twice daily, and visitors where relevant. Employees must submit the following declarations daily, while visitors must do so before being allowed to enter premises:
    • Travel history;
    • That they have not received a quarantine or isolation order, Stay-home notice, or issued medical certificates for respiratory symptoms; and
    • That they are not a close contact of confirmed cases.
  • Employers must keep declaration records for all personnel (employees and visitors) for at least 28 days for inspection purposes.
  • Adherence to travel advisories: Employers should ensure that their employees adhere to MOH’s prevailing travel advisory.
  • Ensure employees do not clinic-hop: Where possible, employers must ensure that an employee visits only one clinic for check-ups if unwell. Otherwise, employees must inform the clinic of all recent doctor visits over past 14 days for any symptoms that may be related to COVID-19 (including but not limited to typical symptoms such as fever, cough and shortness of breath).
    • Employees at the workplace who have visited a clinic must submit to their employers records of their MCs and diagnoses provided (only for COVID-19-related symptoms, including acute respiratory infections), and test result, if they were tested for COVID-19.
    • Preventive action must be taken to guard against incipient outbreaks at the workplace, such as requiring employees on MC to closely monitor their health before returning to the workplace and requiring these employees’ close contacts at the workplace to monitor their health more regularly.
  • Management of unwell cases: An evacuation plan must be prepared for unwell or suspect cases, as well as for other onsite personnel.
    • For any employee who is feeling unwell or showing symptoms of illness should report to his employer, leave the workplace and consult a doctor immediately, even if symptoms may appear mild. Employers must track and record these cases as part of Safe Management Measures.
    • For incapacitated or unconscious individuals, employers must clear the area of other personnel and administer aid immediately. Employers should call 995 for an emergency ambulance to ferry them to the nearest hospital.
  • Management of confirmed cases: A follow-up plan must be put in place in the event of a confirmed case. Upon being notified of a confirmed case, employers must adopt the following precautionary measures:
    • Immediately vacate and cordon-off the section of the workplace premises where the confirmed case worked. There is no need to vacate the building or the whole floor if there had been no sustained and close contact with the confirmed case; and
    • Carry out thorough cleaning and disinfecting of all relevant on-site areas and assets that were exposed to the confirmed case, in accordance to NEA guidelines.
  • For worksites with confirmed cases, businesses could be suspended if there are public health grounds to do so.
  • Employers, employees and customers must exercise social responsibility by observing good personal hygiene and monitoring their health condition.
  • Government agencies will be stepping up enforcement of these Safe Distancing Measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

For Businesses Safe Distancing HairDressing English
View in full: PDF | JPEG

For Businesses Safe Distancing HairDressing Chinese
下载文件: PDF | JPEG

Watch on Youtube: English | Chinese

Safe Distancing Retail English Version
View in full: PDF | JPEG

Safe Distancing Retail Mandarin Version
下载文件: PDF | JPEG

Watch on Youtube: English | Chinese





 

Shopping Malls and Standalone Stores

All shopping malls and standalone stores must comply with the retail advisory and additional measures below, which will take effect from 7 April.

Safe Distancing For Mall English Version
View in full: PDF | JPEG

Safe Distancing For Mall Mandarin Version
下载文件: PDF | JPEG

Watch on Youtube: English | Chinese





 

F&B and Online Retail Delivery

With effect from 7 April, all F&B establishments can only operate for takeaway and/or delivery. Dining-in is not permitted. In addition, only online retail sales and delivery are allowed for retail establishments not providing essential services. These measures are to reduce interactions outside of the household.

In line with this, we are providing operational guidance on Safe Distancing Measures for businesses providing delivery services for F&B and retail establishments. This includes in-house delivery operations, third-party delivery businesses, as well as taxis and private-hire cars, which can make grocery and food deliveries from 29 March to end June 2020. All such delivery personnel must comply with these measures.

Safe Distancing for Delivery - English
View in full: PDF | JPEG

Safe Distancing for Delivery - Chinese
下载文件: PDF | JPEG

Watch on Youtube: English | Chinese





 

For Consumers

As consumers, you too can do your part in our safe distancing movement.

For consumers Safe Distancing - English
View in full: PDF | JPEG | Artwork

For consumers Safe Distancing - Chinese
下载文件: PDF | JPEG | Artwork


This advisory is based on information updated as of 19 May 2020.