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Advisory on COVID-19 for businesses
19 Mar 2020 Updated 24 Aug 2020

Safe Management Measures

The Multi-Ministry Taskforce (MTF) announced on 19 May that Singapore would exit the Circuit Breaker from 2 June and resume activities in three phases. On 15 June, the MTF announced that Phase 2 will commence on 19 June. Apart from a short list of exceptions, Phase 2 will see the resumption of most activities, including the reopening of food and beverage (F&B) establishments selling predominantly beverages, resumption of dine-in services, reopening of retail establishments and lifestyle-related services.

To provide a safe environment for all customers and workers, F&B establishments, retail establishments and lifestyle-related services currently in operation – and those that will reopen in Phase 2 – must implement Safe Management Measures, as required by the Ministry of Manpower (MOM), and comply with the COVID-19 (Temporary Measures) (Control Order) Regulations. The information in this advisory supersedes that in previous advisories or statements.

The following Safe Management Measures, which include the earlier Safe Distancing Measures, are for:

 

Food & Beverage (F&B) Establishments

F&B establishments are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Food Agency (SFA), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) in this document. The information in this document supersedes that in previous advisories or statements.

For Phase 2:

  • F&B establishments1 can provide dine-in services, provided there is no provision of Public Entertainment2.
  • Sales and consumption of alcohol in all F&B establishments will be prohibited after 2230hrs daily. This includes consumption at any outdoor refreshment area (ORA) and/or tables/chairs3 owned or managed by such establishment.

The list of businesses that are allowed to operate from 19 June 2020 can be found on MTI’s website. Businesses in this list do not need to apply to MTI for exemption before resuming operations. They are required to submit the number of workers who are working on-site using the GoBusiness portal within two weeks of the date of resumption of on-site operations.

1 These would be F&B establishments that are issued food shop licences by SFA, except those with SFA food shop licences under the Pubs, Bars, Nightclubs and Discos categories or SSIC codes starting with 5613.
2 Public Entertainment activities are as per defined under the Public Entertainments Act.
3 The furniture should be kept / secured in such manner after close of business.

The following measures apply to all customer-facing operations of F&B establishments:

  • Each table or group must be limited to 5 or fewer persons, with at least one-metre spacing between tables or groups4. Gatherings or groups involving more than 5 persons in total are not allowed, even if they are split across multiple tables. There should be no mixing or intermingling between groups.
  • Where tables/seats are fixed, tables/seats should be marked out to accommodate groups of no more than 5, while ensuring at least one-metre spacing between groups.
  • Self-service buffet lines must be suspended5.
4 F&B establishments may use the bar counters to seat and serve meals to dine-in customers, but must ensure there is at least one-metre spacing between groups of diners.
5 Exceptions can only be made if all members of the group are from the same household. These groups can be allowed into the establishment. However, they will need to be seated at multiple tables, with no more than 5 persons per table, and with at least one-metre spacing between the tables. Establishments can request to verify diners’ claims that they are from the same household, and can reject entry of diners at their discretion. For wedding receptions, please refer to the advisory at the GoBusiness portal.

For queues, F&B establishments are to clearly demarcate queue lines, and must ensure one-metre spacing between customers at areas such as entrances and cashier counters (e.g. through floor markers).

  • Live music, radio broadcasts and all forms of television/video screenings6 and other forms of public entertainment such as dancing, darts or karaoke are not allowed.
  • Recorded music may be played only as soft background music. This must not be louder than 60 decibels. As a gauge, this would be the sound level for a regular conversation. This is with effect from 24 August.
  • Common play areas for children/toddlers/infants in F&B establishments7 are allowed to reopen, but operators must ensure at least one-metre safe distancing between groups of patrons (of up to 5 pax).
6 Except for advisory videos related to safe management measures.
7 These play areas refer to the facilities provided free of charge in the shop.

F&B establishments with seated diners must implement SafeEntry8 for customers and visitors. Those that only provide takeaway and/or delivery are not required to do so.

8 More information on SafeEntry and a full list of places where SafeEntry must be deployed can be found at www.safeentry.gov.sg/deployment. Businesses should note that SafeEntry can be done via QR code/NRIC scanning, or manual entry of NRIC number & particulars through a dedicated device. Businesses should not decline entry to visitors unless the individual does not use SafeEntry QR or SafeEntry NRIC application and refuses to provide particulars to assist with manual entry.

F&B establishments with seated diners must conduct temperature screening9 and checks on visible symptoms10 for customers at entrances, and advise those with fever and/or who appear unwell to visit a doctor before turning them away11. Those that only provide takeaway and/or delivery are not required to do so.

9 Individuals with temperatures above 38 degrees Celsius are considered to be having a fever.
10 Notable visible symptoms to look out for include: (a) coughing; (b) sneezing; (c) breathlessness; and (d) a runny nose.
11 F&B establishments with seated diners in malls need not conduct temperature screening and checks on visible symptoms for customers if the mall is already doing so. They should however do so, if they operate outside the mall hours.
  • F&B establishments must ensure that all employees, customers, delivery personnel and other onsite personnel put on their masks properly at all times12, except when eating and drinking. F&B establishments must also ensure that on-site diners do so before food is served and immediately after their meals.
  • F&B establishments must ensure that common spaces and items (e.g. utensils placed in common spaces), as well as high-touch surfaces (e.g. counters, menus) and interactive components (e.g. iPads, smart kiosks), as well as play areas for children/toddlers/infants are frequently cleaned/disinfected.
  • Any communal amenities (e.g. drinks dispensers and common condiments), as well as self-service food samples, must not be used.
12 Under the COVID-19 (Temporary Measures) (Control Order) Regulations 2020, every individual must wear a mask over the individual’s nose and mouth at all times when the individual is not in his or her ordinary place of residence. Refer to MOH’s latest guidance for use of masks and face shields at www.moh.gov.sg/news-highlights/details/guidance-for-use-of-masks-and-face-shields.

F&B establishments should put up clear signages to remind customers of the above measures where applicable, and train and deploy service personnel to provide clear communication to customers on safe distancing measures.

Refer to Annex A for other recommended guidelines.

To ensure COVID-safe workplaces, F&B establishments should take care of their workers, workplaces and those who may become unwell at their workplaces, as outlined in MOM’s Requirements for Safe Management Measures at the workplace. Refer to MOM’s website for greater details and Annex B for a summary of these measures.

13 Refers to the F&B establishments’ back-of-house operations involving employees, including at offices, warehouses and manufacturing facilities.
  • Government agencies will be conducting inspections following Phase 2 reopening to check on the proper implementation of the Safe Management Measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s requirements on safe management measures may be ineligible for government grants, loans, tax rebates and other assistance.

For Businesses Safe Distancing F&B English Version
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For Businesses Safe Distancing F&B Mandarin Version
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Retail Establishments and Lifestyle-Related Services

Retail establishments and lifestyle-related services are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) in this advisory. Establishments required to comply with these measures include malls, supermarkets and standalone stores14.

14 These refer to stores that occupy entire buildings, e.g. IKEA, Decathlon Innovation Lab.

The list of businesses that are allowed to operate from 19 June 2020 can be found on MTI’s website. Businesses in this list do not need to apply to MTI for exemption before resuming operations. They are required to submit the number of workers who are working on-site via the GoBusiness portal within two weeks of the date of resumption of on-site operations.

All malls and large standalone stores > 930 sqm (or 10,000 sqft) of Gross Floor Area (GFA) must comply with the occupancy limit of one person per 10 sqm of GFA .

All other stores (e.g. shops within malls, at HDB residential blocks, at MRT stations or bus interchanges) are not required to adhere to these occupancy limits as long as they can maintain at least one-metre distancing between individual customers (if they are alone), or groups of customers (up to 5 persons).

The following measures apply to all customer-facing operations of retail establishments.

Retail establishments are to clearly demarcate queue lines for customers at entrances, cashier counters, weighing counters, fitting rooms and where required, and must ensure at least one-metre spacing between customers (e.g. through floor markers).

  • Activities and events in stores or mall atriums must not be held15.
  • Common play areas for children/toddlers/infants in retail stores or malls16 are allowed to reopen, but operators must ensure at least one-metre safe distancing between groups of patrons (of up to 5 pax).
15 Such activities may be allowed for supermarkets on a case-by-case basis, if an extension of existing retail space is deemed necessary as part of safe management measures. Approval must be sought from ESG.
16 These play areas refer to the facilities provided free of charge in the shops or at the malls’ common areas.

All malls, large standalone stores, supermarkets, stores providing beauty services, and other large retail stores with > 930 sqm (or 10,000 sqft) of GFA must implement SafeEntry17 for customers and visitors, to facilitate the collection of information for contact tracing when needed.

17 More information on SafeEntry and a full list of places where SafeEntry must be deployed can be found at www.safeentry.gov.sg/deployment. Note that SafeEntry can be done via QR code/NRIC scanning, or manual entry of NRIC number & particulars through a dedicated device. Businesses should not decline entry to visitors unless the individual does not use SafeEntry QR or SafeEntry NRIC application and refuses to provide particulars to assist with manual entry.

All malls, large standalone stores, supermarkets and stores providing beauty services must conduct temperature screening18 and checks on visible symptoms19 for customers at entrances20, and turn away those with fever and/or who appear unwell21.

18 Individuals with temperatures above 38.0 degrees Celsius are considered as having a fever.
19 Notable visible symptoms to look out for include: (a) coughing; (b) sneezing; (c) breathlessness; and (d) a runny nose.
20 Supermarkets and stores providing beauty services in malls need not conduct temperature screening and checks on visible symptoms for customers if the mall is already doing so. They should however do so, if they operate outside the mall hours.
21 Except where the individual is entering the permitted premises to seek medical treatment for a specified symptom.
  • All employees, customers, delivery personnel and other onsite personnel must put on their masks properly at all times22.
  • Product testers and samples that require customer contact, e.g. cosmetics and food samples, must be removed.
  • Retail establishments must ensure frequent cleaning and disinfection of:
    • common spaces such as counters and display shelves, where customers are served, as well as play areas for children/toddlers/infants;
    • items such as shopping trolleys/baskets and handrails, which have high human contact; and
    • interactive hardware such as iPads, self-checkout kiosks or lift buttons.
22 Under the COVID-19 (Temporary Measures) (Control Order) Regulations 2020, every individual must wear a mask over the individual’s nose and mouth at all times when the individual is not in his or her ordinary place of residence. Refer to MOH’s latest guidance for use of masks and face shields at www.moh.gov.sg/news-highlights/details/guidance-for-use-of-masks-and-face-shields.

Retail establishments should put up clear signages to remind customers of the above measures where applicable, and train and deploy service personnel to provide clear communication to customers on safe distancing measures.

Refer to Annex A for other recommended guidelines, and Annex C on guidance for specific trades.

To ensure COVID-safe workplaces, retail establishments should take care of their workers, workplaces and those who may become unwell at their workplaces, as outlined in MOM’s Requirements for Safe Management Measures at the workplace.

Refer to MOM’s website for greater details and Annex B for a summary of these measures.

23 Refers to the retail establishments’ back-of-house operations involving employees, including at offices, warehouses and manufacturing facilities.
  • Government agencies will be conducting inspections following Phase 2 reopening to check on the proper implementation of the Safe Management Measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe distancing advisories may be ineligible for government grants, loans, tax rebates and other assistance.

Safe Distancing Retail English Version
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Safe Distancing Retail Mandarin Version
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Watch on Youtube: English | Chinese





 

F&B and Online Retail Delivery

With effect from 7 April, all F&B establishments can only operate for takeaway and/or delivery. Dining-in is not permitted. In addition, only online retail sales and delivery are allowed for retail establishments not providing essential services. These measures are to reduce interactions outside of the household.

In line with this, we are providing operational guidance on Safe Distancing Measures for businesses providing delivery services for F&B and retail establishments. This includes in-house delivery operations, third-party delivery businesses, as well as taxis and private-hire cars, which can make grocery and food deliveries from 29 March to end June 2020. All such delivery personnel must comply with these measures.

Businesses providing food delivery services must comply with the following:

For delivery personnel

  • Delivery personnel must wear masks at all times during their work.
  • Delivery personnel must minimise contact and interactions with others at all times and not cluster together. This includes interactions with staff from F&B establishments, customers and other delivery personnel.
  • Delivery personnel must comply with the one-metre distancing measure. If an F&B outlet is crowded, they should wait outside the establishment, maintain a safe distance from other delivery personnel or customers, and only enter the outlet when the food is ready for collection.

For F&B establishments

  • Encourage F&B establishments to opt for contactless pick-up, where food orders are placed by the F&B establishment at designated locations for pick-up by delivery personnel.

For customers

  • Encourage customers to opt for contactless receiving of food, where food orders are left by delivery personnel at designated locations (e.g. at the doorstep) for pick-up by customers.

Businesses providing online retail delivery services must comply with the following:

For delivery personnel

  • Delivery personnel must wear masks at all times during their work.
  • Delivery personnel must minimise contact and interactions with others at all times and not cluster together. This includes interactions with staff from retail establishments, customers and other delivery personnel.
  • Delivery personnel must comply with the one-metre safe distancing measure. They should only enter the retail establishment when the retail item is ready for collection.

For retail establishments

  • Encourage retail establishments to opt for contactless pick-up, where items are placed at designated locations for pick-up by delivery personnel.

For consumers

  • Encourage customers to opt for contactless receiving of items, where items are left by deliver personnel at designated locations (e.g. at the doorstep) for pick-up by customers.
  • For bulky items, delivery personnel must leave the premises once the items are put in place.
  • All delivery businesses must comply with the following:
      • Carry out daily temperature screening and health declaration among staff, including delivery personnel before they start work. Those who are unwell cannot work and must go to the doctor.
      • Ensure adoption of cleanliness and hygiene practices and compliance with MOH health advisories.
      • Equip delivery personnel with hand sanitisers. Personnel must be reminded to wash their hands with soap and water regularly. In the event that they are unable to do so in between deliveries, they must keep their hands clean by using the hand sanitisers.
      • Delivery personnel must frequently clean carriers such as food carriers, food bags and food warmers for food delivery, and other forms of carriers and boxes for retail delivery. The frequency of cleaning should be commensurate with increased usage.
      • Delivery personnel should not place their personal items (e.g. water bottles) in the same box, carrier, or insulated container, which are used to hold food ordered by customers.
      • Businesses can refer to NEA’s guidelines of Interim List of Household Products and Active Ingredients for Disinfection of the COVID-19 Virus for information. Businesses will need to ensure appropriate use of disinfectants and ensure they do not come into contact with food.
  • Employers, staff, and delivery personnel must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. Staff and delivery personnel must reduce physical interactions and not have meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.
  • All companies providing delivery services must provide clear communications and reminders to delivery personnel on the above safe distancing and baseline sanitation and hygiene measures to ensure compliance.
  • Government agencies will be stepping up enforcement of these Safe Distancing Measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

If items require on-site installation, businesses should ensure that staff responsible for delivery and installation comply with stringent hygiene and safe distancing practices as set out above, and leave the premises once installation is completed. The number of staff involved in the installation should be kept to a minimum.

You should wear a mask at all times.

There are two exceptions: first, if you cycle to deliver food items. This is because cycling can be a strenuous activity. Second, if you deliver riding a motorcycle. Nevertheless, you are advised to pull down the helmet visor while riding. When you are not riding or cycling, you must put on your mask.

Safe Distancing for Delivery - English
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Safe Distancing for Delivery - Chinese
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Watch on Youtube: English | Chinese





 

For Consumers

As consumers, you too can do your part in our safe distancing movement.

F&B

Safe Distancing for F&B for consumers - English
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Safe Distancing for F&B for consumers - Chinese
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Retail/Lifestyle

Safe Distancing for Retail for consumers - English
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Safe Distancing for Retail for consumers - Chinese
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This advisory is based on information updated as of 17 June 2020.