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Advisory on COVID-19 for businesses
19 Mar 2020 Updated 08 Apr 2020

Tightened Safe Distancing Measures

The Ministry of Health (MOH) has issued an advisory on “Circuit Breaker to Minimise Further Spread of COVID-19”, which outlined enhanced safe distancing measures to reduce the risk of further local transmission of COVID-19. The advisory includes measures to suspend all activities, with only essential services and related supply chains exempted. Information in this advisory supersedes those in any previous advisories or statements.

The following safe distancing measures are for:
 

Food & Beverage (F&B) Establishments

All F&B establishments – including cafes, restaurants, and food courts – must comply with these enhanced safe distancing measures, which will take effect from 7 April to 4 May 2020 (inclusive).

  • From 7 April to 4 May 2020 (inclusive), all F&B establishments can only operate for takeaway and/or delivery only. Dining-in is not permitted. This is to reduce interactions outside of the household.
  • Establishments that do not currently offer takeaway and/or delivery can start to do so. While patrons and delivery riders are allowed to enter the premises of the F&B establishments for takeaway or delivery, they must leave the premises once they have picked up their orders.
  • As more patrons are expected to buy takeaways during this period, we strongly encourage everyone to bring their own clean and reusable containers when buying food. This will not only help to reduce the amount of waste generated, but will also ease the demand on disposable food containers. Establishments should allow patrons to do so when buying takeaways.
  • Establishments in operations must close common areas such as infant and children’s play areas or playgrounds, if any.
  • Establishments in operations must adhere to safe distancing measures, by putting in place crowd and queue management systems to minimise crowding within their premise:
    • Clearly demarcate queue lines and put up signage for i) patrons queuing to order food, and ii) waiting area for patrons and delivery riders to pick up their food.
    • Ensure one-metre spacing between patrons is enforced at all times.
    • Implement pre-ordering and payment solutions1 where possible to minimise physical clustering of patrons waiting to place or pick up their orders.
  • In addition, F&B establishments must implement the following:
    • Conduct temperature screening and health declaration by staff each time they report for work; ensure cleanliness and hygiene practices recommended under the SG Clean campaign; and comply with MOH health advisories.
    • Provide hand sanitisers to frontline staff who handle cash and other devices, and who are unable to wash their hands frequently with soap and water.
    • Place hand sanitisers in close proximity to high touch surfaces like door handles so that staff and patrons can sanitise their hands after touching these surfaces.
    • Frequently disinfect common spaces, and increase frequency of cleaning for high touch surfaces and interactive components within the establishment (e.g. smart kiosks).
    • Service staff must provide clear communication on safe distancing measures to patrons.
    • Put up simple signage to clearly communicate these practices to patrons.
  • Employers, staff and patrons must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. In particular, employers must put in place stringent measures to safeguard the health of their staff. This includes temperature screening, health declaration, and ensuring safe distancing measures are observed at all times. Staff must reduce physical interactions such as gatherings or having meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.
  • Government agencies will be stepping up enforcement of these safe distancing measures. Non-compliance with the Infectious Diseases (Measures to Prevent Spread of COVID-19) Regulations 2020 is punishable with a fine of up to S$10,000 or imprisonment of up to six months or both.
  • Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

It is the responsibility of the F&B establishment to ensure that patrons do not have the option to dine in, and allow for only takeaway and delivery. Establishments which are found allowing patrons to dine in will be shut down immediately without any notice. They will also face penalties under the Infectious Diseases Act – a fine of up to S$10,000 or imprisonment of up to six months or both.

From 7 April to 4 May 2020 (inclusive), all F&B establishments can only operate for takeaway and/or delivery orders. F&B establishments must not offer on-premise private cooking, personal chef services or other related chef-for-hire arrangements. Such services are not considered takeaway and/or delivery services, and must be suspended.

F&B Safe Distancing English Version
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F&B Safe Distancing Mandarin Version
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Retail Establishments

All retail establishments – including retail outlets in shophouses and malls, supermarkets and department stores – must comply with these enhanced safe distancing measures, which will take effect from 7 April to 4 May 2020 (inclusive).

  • From 7 April to 4 May 2020 (inclusive), all non-essential activities must be suspended. This is to reduce interactions outside of the household.
  • Retail establishments may continue with operations only if they provide essential services2. Retail establishments that provide predominantly non-essential services must close. All retailers must not hold any activities (e.g. last minute promotions) that can attract crowds prior to the suspension.
  • Online retail may continue to operate, provided the following guidelines are complied with:
    • Retail establishments that do not provide essential services must not open their stores to customers, but can access the retail premises where necessary to fulfil delivery of online orders. Such establishments must clearly indicate that the store is not open to customers.
    • Fulfilment of online orders must only be done through delivery (e.g. mailboxes, POPStations). No collection of order at the retail stores is allowed.
    • Retail establishments must limit the number of staff within its premises (e.g. warehouses, stores) to the minimum number required for order fulfilment. No other activities should take place within the premises. Staff must ensure safe distancing at all times.
  • Retail establishments that are permitted to remain open must adhere to safe distancing measures by putting in place a crowd and queue management system to minimise crowds within their premises:
    • Use floor markers to clearly demarcate queue lines for customers at cashier counters, or where required.
    • Ensure one-metre spacing between customers is enforced at all times, and limit the number of customers within the store to allow for the one-metre spacing.
    • Disperse customers who are in groups exceeding 10 persons.
    • Encourage the use of self-checkouts, cashless or contactless payment, to speed up payment and reduce cash-handling.
  • In addition to complying with the abovementioned crowd and queue management measures, supermarkets are encouraged to:
    • Provide dedicated shopping hours for vulnerable groups, such as the elderly, persons with disabilities and pregnant women.
    • Use mall atriums or outdoor areas for temporary sale of goods to disperse crowds from their stores.
  • Retail establishments that are permitted to remain open must implement temperature screening and health declaration by staff each time they report for work; ensure cleanliness and hygiene practices; and comply with MOH health advisories.
  • Establishments must implement the sanitation and hygiene practices recommended under the SG Clean campaign.
  • In addition, retail establishments must:
    • Place hand sanitisers close to high-touch surfaces like door handles as well as at cashier counters and entrances so that staff and customers can sanitise their hands, after touching these surfaces, and/or before and after entering the establishment.
    • Disinfect common spaces, high-touch surfaces and interactive components, such as self-checkout kiosks, frequently.
    • Remove product testers and samples that require customer contact, e.g. electronics and food samples.
    • Train service staff to provide clear communication on safe distancing measures.
    • Put up simple signage to clearly communicate these practices to customers.
  • Employers, staff and customers must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. In particular, employers must put in place stringent measures to safeguard the health of their staff. This includes temperature screening, health declaration, and ensuring safe distancing measures are observed at all times. Staff must reduce physical interactions such as gatherings or having meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.
  • Government agencies will be stepping up enforcement of these safe distancing measures. Non-compliance with the Infectious Diseases (Measures to Prevent Spread of COVID-19) Regulations 2020 is punishable with a fine of up to S$10,000 or imprisonment of up to six months or both.
  • Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

Retail establishments that are permitted to remain open must comply with safe distancing measures. Non-compliance with the Infectious Diseases (Measures to Prevent Spread of COVID-19) Regulations 2020 is punishable with a fine of up to S$10,000 or imprisonment of up to six months or both.

Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

The Government understands that smaller retail establishments might experience space constraints when implementing safe distancing measures. The general principle is for retail establishments to regulate the number of customers within the store, so that a metre spacing between them could be maintained while retail operations continue normally.

Safe Distancing Retail English Version
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Safe Distancing Retail Mandarin Version
下载文件: PDF | JPEG

Watch on Youtube: English | Chinese





 

Shopping Malls and Standalone Stores

All shopping malls and standalone stores must comply with the retail advisory and additional measures below, which will take effect from 7 April to 4 May 2020 (inclusive).

Safe Distancing For Mall English Version
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Safe Distancing For Mall Mandarin Version
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Watch on Youtube: English | Chinese





 

F&B and Online Retail Delivery

From 7 April to 4 May 2020 (inclusive), all F&B establishments can only operate for takeaway and/or delivery. Dining-in is not permitted. In addition, only online retail sales and delivery are allowed for retail establishments not providing essential services. These measures are to reduce interactions outside of the household.

In line with this, we are providing operational guidance on safe distancing measures for businesses providing delivery services for F&B and retail establishments. This includes in-house delivery operations, third-party delivery businesses, as well as taxis and private-hire cars, which can make grocery and food deliveries from 29 March to end June 2020. All such delivery personnel must comply with these measures.

Safe Distancing For Delivery English Version
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Safe Distancing For Delivery Mandarin Version
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This advisory is based on information updated as of 07 April 2020.

 

1 “F&B businesses that are keen to adopt some of these solutions can find them at www.smeportal.sg/content/tech-depot/en/psg/specific-it-solution-category/digital-online-ordering-and-payment-system.html
2 The list of activities that will be allowed to continue to operate can be found at covid.gobusiness.gov.sg/essentialservices.
3 The extended queue should not: obstruct pedestrian walkways and pedestrians; block fire safety routes and fire engine access lanes; cause disturbances to nearby residents; and display or advertise products.