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Advisory on COVID-19 for businesses
01 May 2021 Updated 23 Jul 2021

Safe Management Measures

The Multi-Ministry Taskforce (MTF) announced on 20 July 2021 the further tightening of community Safe Management Measures (SMMs) by going back to Phase 2 (Heightened Alert). This is to contain the current outbreak while pushing ahead with the COVID-19 vaccination programme for the population. Tightened measures will take place with effect from 22 July through 18 August 2021, and supersede those that were recently introduced.

To provide a safe environment for all customers and workers, F&B establishments, retail establishments and lifestyle-related services currently in operation must implement safe management measures, as required by the Ministry of Manpower (MOM), and comply with the COVID-19 (Temporary Measures) (Control Order) Regulations.

The following safe management measures, which include the earlier safe distancing measures, are for:

 

Food & Beverage (F&B) Establishments

F&B establishments are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Food Agency (SFA), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) below. The information in this advisory supersedes that in previous advisories or statements.

F&B establishments are allowed to continue food service operations, with the exception of (i) establishments with Pubs, Bars, Nightclubs, Discos and Karaoke SFA license categories or SSIC codes starting with 5613, and (ii) nightlife operators that were allowed to pivot to F&B operations as listed at https://covid.gobusiness.gov.sg/permitted list/ (operations suspended from 16 July through 30 July). F&B establishments allowed to operate must comply with the following:

  • From 22 July through 18 August 2021, all F&B establishments can only open for takeaway and/or delivery during this period. Dining-in is prohibited.
    • While customers and delivery personnel are allowed to enter the premises of the F&B establishments for takeaway or delivery, they must leave the premises once they have picked up their orders.
    • During this period, F&B establishments should cancel all events and promotions that will generate crowding at their physical premises in a manner which is non-compliant with the SMMs.
  • Employees of F&B establishments may consume their meals at the F&B premises1. However, the establishment must ensure that the following safe management measures are observed:
    • Designate and clearly demarcate a dining area for employees only. The designated area should be out of public view wherever possible.
    • Stagger employees’ meal times.
    • Employees must dine alone and keep a distance of at least one metre from any other individual. They should refrain from interacting with other colleagues during meals when masks are not worn.
    • Employees should dine quickly and leave the designated dining area in a clean state after they have consumed their meals.
    • Employees must wear their masks as soon as they have finished eating or drinking.
    • Coffeeshop and food court stall operators may consume their meals at the tables in front of their stalls.
  • Since 15 July, it is mandatory for F&B establishments (originally providing dine-in services) are to place all employees on a regular Fast and Easy Testing (FET) regime using tests such as antigen rapid test (ART), regardless of their vaccination status. This can be done through employer-led supervised self-swabs2.
    • This includes both part-time and full-time employees, as well as third-party contracted staff (e.g. cleaners) who work at the establishments. Business owners and store managers who work at these establishments must also undergo FET. Individuals who have recovered from a COVID-19 infection in the past 270 days are exempted from the FET Requirement. Establishments can refer to the following GoBusiness portal link for more details.
    • From 22 July though 18 August 2021, F&B establishments (originally providing dine-in services) that choose to remain open for takeaway/delivery must continue to place their employees on the regular 14-day FET regime. Such regular FET will continue to be made free of charge during this period.
  • F&B establishments may serve as venues for marriage events and/or work-related events by third parties and are required to comply with the SMMs for these events3. Food and drinks are not permitted to be served or consumed at solemnisations or work-related events. As a special provision, wedding receptions may be allowed to continue with up to a maximum of 100 attendees including the parties to the marriage. For the detailed SMM requirements for Marriage Solemnisations and Wedding Receptions, please refer to the requirements hosted on the GoBusiness portal.
  • To facilitate more precise contact tracing efforts, SafeEntry check-out is also encouraged.

All F&B establishments are also to note the following measures:

1 This includes all F&B establishments such as those in shopping malls, industrial estates, coffeeshops and hawker centres. Malls may designate spaces for mall employees to consume their meals.
2 The Singapore Food Agency (SFA) has sent out notices to relevant F&B licensees required to conduct FET for their employees.
3 Refer to Annex A for the SMMs on work-related events. Refer to the requirements at the GoBusiness portal for the SMMs on Marriage Solemnisations and Wedding Receptions.

The following measures apply to all customer-facing operations of F&B establishments:

  • Clearly demarcate queue lines, put up signage to guide customers on where to queue to order and collect food, and ensure at least one-metre spacing between individual customers at areas such as entrances and cashier counters (e.g. through floor markers).
  • Demarcate a waiting area for customers and delivery personnel to pick up their food.
  • Implement pre-ordering and pre-payment solutions where possible to minimise physical clustering of customers waiting to place or pick up their orders. Encourage the use of self-checkouts, cashless or contactless payment methods to reduce contact between employees and customers.
  • Implement contactless pick-up for food delivery orders where possible to minimise interactions.
  • Ensure that customers and delivery personnel observe at least one-metre spacing at all times and do not cluster together.
  • Radio broadcasts, all forms of television, film and video screenings4 and the provision or allowance of other forms of public entertainment activities such as live music, dancing, variety acts and singing (by employees or customers), amusement devices, darts, billiards, pool, snooker, karaoke, gambling and/or gaming instruments (e.g. dice, mahjong tiles, playing cards5) in the F&B premises are not permitted.
  • F&B establishments are also not allowed to play any form of recorded music or sounds, including background music.
  • Common play areas for children/toddlers/infants in F&B establishments must be closed.
4 Except for advisory videos related to safe management measures. Static images and a carousel of static images on a digital screen (e.g. of menus and promotional items) without sound are not considered to be TV/video screenings.
5 The list of gaming instruments is as stated in the Common Gaming House (Instruments and Appliances for Gaming) Rules.
  • Although dine-in services are not allowed, F&B establishments should continue implementing TraceTogether-only SafeEntry for customers, but this need not be enforced for the time being. However, all employees and vendors of F&B establishments are required to do via TraceTogether-only SafeEntry check-in.
  • F&B establishments required to deploy SafeEntry for customers and visitors will need to provide the SafeEntry Gateway6 (SEGW) as an additional option for SafeEntry check-in. SEGW is available as a feature within the SafeEntry (Business) App (updated to the latest version) and as a physical standalone device (SEGW Box). These F&B establishments may apply for a free SEGW Box7.
  • To facilitate more precise contact tracing efforts, SafeEntry check-out is also encouraged. Businesses can facilitate check-out for their customers by toggling to the SEGW check-out function within the SafeEntry (Business) App. Businesses with a higher throughput of visitors and places where people are likely to be in close proximity for prolonged periods with masks off will also be eligible for SEGW Check-out Boxes8.
  • Refer to Annex B for more details.
6 The SEGW enables contactless detection of both the TraceTogether App and Token, and serves as an additional means of SafeEntry check-in that is quicker and more seamless. It also allows users to check if their Token has run out of battery or is not working.
7 Refer to go.gov.sg/gateway-overview for how to implement the SEGW and apply for a free SEGW Box.
8 Refer to go.gov.sg/gateway-overview for latest details on when the free SEGW Check-out Boxes are available.
  • F&B establishments must ensure that all employees, delivery personnel and other onsite personnel wear their masks properly at all times. Employees who eat or drink onsite must wear their masks immediately after doing so.
  • F&B establishments must ensure that common spaces and items, high-touch surfaces (e.g. counters, menus), interactive components (e.g. tablets, smart kiosks) as well as play areas for children/toddlers/infants are frequently cleaned/disinfected.
  • Communal amenities for self-service (e.g. drink dispensers and condiment stations) must not be used9.
  • Self-service food samples are not allowed.
  • Hand sanitisers should be made available to employees and customers at common touchpoints (e.g. entry/exit doors, cashiers). Employees handling cash and other payment modes (e.g. credit cards) should clean or sanitise their hands before handling food and food packaging.
9 F&B establishments are allowed to place condiments and cutleries at their stall counters, as long as these are within sight of and managed directly by the employees.
  • F&B establishments are strongly encouraged to improve ventilation and improve indoor air quality in all premises. Refer to Annex C.

F&B establishments should put up clear signages to remind customers to comply with safe management requirements where applicable, and train and deploy service personnel to provide clear communication to customers on SMMs.

F&B establishments should allow customers to use their own clean and reusable containers when ordering takeaways. This will help to reduce the amount of waste generated and ease the demand for disposable food containers.

Refer to Annex D for other recommended guidelines.

  • To ensure COVID-safe workplaces, F&B establishments should adhere to measures as outlined in MOM’s Requirements for Safe Management Measures at the workplace, and take care of their workers, workplaces and those who may become unwell at their workplaces.
  • Employers must ensure no cross-deployment across worksites11, i.e. no employee should work at more than one worksite.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be taken to minimise the risk of cross infection12.
    • For venues that have been visited by positive COVID-19 cases and asked to close by the Ministry of Health (MOH), employees should not be redeployed to other worksites at all for the period of closure. If instructed to go for swabs, employers must ensure that their employees from these venues visit the designated Regional Screening Centre, “Swab and Send Home” (SASH) Public Health Preparedness Clinics or mobile swab sites for the COVID-19 test offered by MOH. These employees should stay at home and minimise social interactions during the period of closure even if their swab results are negative. They should also monitor their health closely, and visit a doctor immediately if unwell.
10 Refers to the F&B establishments’ back-of-house operations involving employees, including at offices, warehouses and manufacturing facilities.
11 This will not apply to industries /companies that need to do so due to the nature of their work. Such companies will be required to demonstrate that cross-deployment of interaction between employees is critical for business operations, when requested by MOM or their sector agencies.
12 E.g. systems are in place to ensure no direct contact between the cross-deployed personnel.
  • Government agencies will be stepping up enforcement on F&B establishments and will take firm action against any breaches, including failure to maintain the one-metre safe distancing between groups and to prevent intermingling of groups, allowing group sizes above permissible limits, serving and allowing the consumption of alcohol after 2230hrs, and providing live entertainment and games.
  • Under the COVID-19 (Temporary Measures) Act, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s requirements on safe management measures may also be ineligible for government grants, loans, tax rebates and other assistance, and may also be subject to temporary closures.


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Retail Establishments and Lifestyle-Related Services

Retail establishments and lifestyle-related services are required to comply with the measures set out by Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) in this advisory. Establishments required to comply with these measures include malls, supermarkets and standalone stores41.

41 These refer to stores that occupy entire buildings, e.g. IKEA, Decathlon Innovation Lab.

Retail establishments and lifestyle-related services are to comply with the following from 22 July through 18 August 2021:

  • Social gatherings are allowed to comprise up to 2 persons, a reduction from 5 persons. In line with this, retail establishments are to ensure at least one-metre spacing between groups of customers (of up to 2 persons). Malls should also ensure that crowds do not gather at atriums or common spaces, and discourage the consumption of food and drinks at such spaces.
  • The occupancy limit for malls and large standalone stores42 will be one person per 16 sqm of Gross Floor Area (GFA), instead of one person per 10 sqm of GFA. During this period, retail establishments should cancel all events and promotions that will generate crowding at their physical premises in a manner which is non-compliant with the SMMs.
  • The operating capacity of Commercial Family Entertainment Centres must be kept to a maximum of one person per 16 sqm of usable space or 25% operating capacity, whichever is lower43, instead of one person per 10 sqm of usable space or 50% operating capacity (see Annex B).
  • Indoor “mask-off” services and activities must cease. This includes dine-in F&B establishments, strenuous indoor exercise class or strenuous individual and group indoor sports and exercise activities. Personalised services which require masks to be removed (e.g. facials, saunas, make-up services), singing, and the playing of instruments that require intentional expulsion of air (e.g. wind or brass instruments) will also not be allowed. These restrictions will not apply to medical and dental consultations that require patients to have their masks removed.
  • Since 15 July 2021, it has been mandatory for establishments providing personal care services (e.g. facial and nail services, spas/saunas, massage establishments, hairdressing, and make-up services) to place all employees on a regular Fast and Easy Testing (FET) regime using tests such as antigen rapid test (ART), regardless of their vaccination status.
    • This includes both part-time and full-time employees, as well as third-party contracted staff (e.g. cleaners) who work at the establishments. Business owners and store managers who work at the workplace must also undergo FET. Individuals who have recovered from a COVID-19 infection in the past 270 days are exempted from the FET Requirement. Establishments can refer to the following Gobusiness portal link for more details.
    • From 22 July though 18 August 2021, employees placed on the mandatory FET regime will not be required to conduct FET if their business has ceased operations during the return Phase 2 (Heightened Alert). Businesses (originally providing mask-off services such as facials, spas/saunas and make-up services) that continue to remain open for sale of products or other services must continue to place their employees on the regular 14-day FET regime. Such regular FET will continue to be made free of charge during this period.
    • Food and drinks are not allowed at work-related events.
    • From 21 July 2021, both TraceTogether-only SafeEntry (TT-only SE) and SafeEntry Gateway (SEGW) check-in requirements will be re-introduced at supermarkets located within TT-only SE buildings with the same operating hours. Other supermarkets, e.g. standalone supermarkets, that have been implementing TT-only SE and SEGW check-in facilities must continue to do so.
    • To facilitate more precise contact tracing efforts, SafeEntry check-out is also encouraged.

All retail establishments and lifestyle-related services are also to note the following measures:

42 These refer to standalone stores > 930 sqm (or 10,000 sqft) of GFA.
43 Facilities below 50 sqm can admit up to 3 persons. This does not include employees.
  • Work-related events (both non customer-facing and customer-facing44) can be held within the workplace premises and third-party venues. Prevailing guidelines for the respective event venues will apply.
  • 44 Non customer-facing events include conferences, seminars, corporate retreats, etc, while customer-facing events include product launches, store openings, marketing/branding events, workshops etc. Social and recreational gatherings (e.g. farewell lunch, team bonding activity) at the workplace should be avoided. All social and recreational gatherings within or outside the workplace must adhere to the prevailing gathering size limit of 5 persons. Gatherings involving more than a single group of 5 are not allowed.
    • Events held in retail establishments are subject to a cap of 50 persons or a lower number, depending on venue capacity and safe distancing requirements.
    • At least one-metre spacing between individuals must be maintained at all times.
    • Meals should not be the main feature. Employers should also avoid holding events over mealtimes as far as possible. Food or drinks should only be served if incidental to the work-related event (e.g. the meeting or conference extends over lunchtime). In addition, the food must be served in individual portions45, and participants must be seated while consuming. Participants should minimise the time that they are unmasked while eating and drinking.
    • Prevailing safe management measures as indicated in MOM’s Requirements for Safe Management Measures at the workplace46 continue to apply.
    45 Food served through staff-served food lines must also be served in individual portions.
    46 Refer to MOM’s Requirements for Safe Management Measures at the Workplace.
    • Events organised by retail establishments within their own retail premises are subject to the maximum number of individuals that the venue may accommodate after safe distancing measures are adhered to. See stipulated occupancy limits below.
    • Events organised by retail establishments at third-party venues are subject to a cap of 50 persons (excluding service staff) or a lower number, depending on venue capacity and safe distancing requirements.
    • Events organised by external parties at retail establishments (where the premises now functions as a third-party venue) are subject to a cap of 50 persons (excluding service staff) or a lower number, depending on venue capacity and safe distancing requirements.
    • Each group must be limited to a maximum of 2 persons, with at least one-metre spacing between groups.
    • Food and drinks are not allowed.
    • All other prevailing workplace and venue safe management measures must be adhered to.
  • Such events are still not permitted at public and common areas such as mall atriums, public transport nodes, HDB estates and common corridors.
  • From 22 July through 18 August 2021, the occupancy limit for all malls and large standalone stores > 930 sqm (or 10,000 sqft) of GFA is at 1 person per 10 sqm of GFA47.
  • All other stores (e.g. shops within malls, at HDB residential blocks, at MRT stations or bus interchanges) are not required to adhere to these occupancy limits as long as at least one-metre distancing between individual customers or groups of customers who are shopping together (up to 2 persons) is maintained.
47 For mixed-use developments, GFA refers to the retail component only.

The following measures apply to all customer-facing operations of retail establishments and lifestyle-related services:

  • Retail establishments are to ensure at least one-metre spacing between groups of up to 2 persons.
  • Retail establishments are to clearly demarcate queue lines for customers at entrances, cashier counters, weighing counters, fitting rooms and must ensure at least one-metre spacing between individual customers (e.g. through floor markers).
  • Employees must manage queues to ensure that safe distancing is observed at all times.
  • Activities and events at public and common areas such as mall atriums, public transport nodes, HDB estates and common corridors are not allowed48. Retail establishments should avoid holding events and promotions that will generate crowding at their physical premises in a manner which is non-compliant with the safe management measures.
  • Malls should also ensure that crowds do not gather at atriums and common spaces, and discourage the consumption of food and drinks at such spaces.
  • Operators of common play areas for children/toddlers/infants in retail stores or malls49 must ensure at least one-metre spacing between groups of customers.
48 Such activities may be allowed for supermarkets on a case-by-case basis, if an extension of existing retail space is deemed necessary to ensure safe distancing. Approval must be sought from ESG.
49 These play areas refer to the facilities provided free of charge in the shops or at the malls’ common areas.
  • The following retail establishments are required to deploy SafeEntry50 via TT-only SE to log the check-in of customers, vendors and visitors to their premises51:
    • Malls and large standalone stores;
    • Large retail stores > 930 sqm or 10,000 sqft52;
    • Supermarkets;
    • Personal care services e.g. hairdressers, barbers, spas, beauty and wellness; and
    • Facilities providing basic pet services (that do not function on a drop-off, pick-up basis).
  • Retail establishments required to deploy SafeEntry for customers and visitors will need to provide the SafeEntry Gateway53 (SEGW) as an additional option for SafeEntry check-in. SEGW is available as a feature within the SafeEntry (Business) App (updated to the latest version) and as a physical standalone device (SEGW Box). These establishments may apply for a free SEGW Box54.
  • From 21 July 2021, TT-only SE and SafeEntry Gateway (SEGW) check-in requirements will be re-introduced at supermarkets that are fully within malls and buildings covered by SafeEntry and have the same operating hours.
  • To facilitate more precise contact tracing efforts, SafeEntry check-out is also encouraged. Businesses can facilitate check-out for their customers by toggling to the SEGW check-out function within the SafeEntry (Business) App. Businesses with a higher throughput of visitors and places where people are likely to be in close proximity for prolonged periods with masks off will also be eligible for SEGW Check-out Boxes55.
  • Refer to Annex A for more details.
50 More information on SafeEntry and a full list of places where SafeEntry must be deployed can be found at covid.gobusiness.gov.sg/safemanagement/safeentry/.
51 However, all retail establishments and lifestyle-related services must require their employees to do SafeEntry check-in via TT-only SE.
52 Large retail outlets that are fully within malls and buildings covered by SafeEntry and have the same operating hours, are not required to implement SafeEntry for customers, clients and visitors. They should, however, do so if they operate outside the mall hours.
53 The SEGW enables contactless detection of both the TraceTogether App and Token, and serves as an additional means of SafeEntry check-in that is quicker and more seamless. It also allows users to check if their Token has run out of battery or is not working.
54 Refer to go.gov.sg/gateway-overview for how to implement the SEGW and apply for a free SEGW Box.
55 Refer to go.gov.sg/gateway-overview for latest details on when the free SEGW Check-out Boxes are available.

All malls, large standalone stores, supermarkets and retail establishments that provide personal care services must conduct temperature screening56, employees must check for visible symptoms57 for customers at entrances, and turn away those with fever and/or who appear unwell58.

56 Individuals with temperatures above 38.0 degrees Celsius are considered as having a fever. Supermarkets and stores providing personal care services in malls need not conduct temperature screening and checks on visible symptoms for customers if the mall is already doing so. They should, however, do so if they operate outside the mall hours.
57 Notable visible symptoms to look out for include: (a) coughing; (b) sneezing; (c) breathlessness; and (d) a runny nose.
58 Except where the individual is entering the permitted premises to seek medical treatment for a specified symptom.
  • All employees, customers, delivery personnel and other onsite personnel must put on their masks properly at all times.
  • All retail establishments must not serve food and drinks to customers.
  • Hand sanitisers should be made available to employees and customers at common touchpoints (e.g. entry/exit doors, cashiers).
  • Product testers and samples for self application and immediate consumption e.g. e.g. perfume testers, make-up testers and unsealed food samples, are not allowed. Staff must also not apply the product sample directly on customers.
  • Retail establishments must ensure frequent cleaning and disinfection of:
    • common spaces such as counters and display shelves, where customers are served, as well as play areas for children/toddlers/infants;
    • items such as shopping trolleys/baskets and handrails, which have high human contact; and
    • interactive hardware such as iPads, mall directories, self-checkout kiosks or lift buttons.
  • Retail establishments and lifestyle-related services are strongly encouraged to improve ventilation and improve indoor air quality in all premises. Refer to Annex B.

Retail establishments should put up clear signages to remind customers to comply with safe management requirements where applicable, and train and deploy service personnel to provide clear communication to customers on safe management measures.

Refer to Annex C for other recommended guidelines, and Annex D on guidance for specific trades.

  • To ensure COVID-safe workplaces, retail establishments should adhere to measures as outlined in MOM’s Requirements for Safe Management Measures at the workplace, take care of their workers, workplaces and those who may become unwell at their workplaces.
  • Employers must ensure no cross-deployment across worksites60, i.e. no employee should work at more than one worksite.
    • If cross-deployment cannot be avoided (e.g. due to the nature of the job), additional safeguards must be taken to minimise the risk of cross infection61.
    • For venues that have been visited by positive COVID-19 cases and asked to close by the Ministry of Health (MOH), employees should not be redeployed to other worksites at all for the period of closure. If instructed to go for swabs, employers must ensure that their employees from these venues visit the designated Regional Screening Centre, “Swab and Send Home” (SASH) Public Health Preparedness Clinics or mobile swab sites for the COVID-19 test offered by MOH. These employees should stay at home and minimise social interactions during the period of closure even if their swab results are negative. They should also monitor their health closely, and visit a doctor immediately if unwell.
59 Refers to the retail establishments’ back-of-house operations involving employees, including at offices, warehouses and manufacturing facilities.
60 This will not apply to industries/companies that need to do so due to the nature of their work. Such companies will be required to demonstrate that cross-deployment or interaction between employees is critical for business operations, when requested by MOM or their sector agencies.
61 E.g. systems are in place to ensure no direct contact between the cross-deployed personnel.
  • Government agencies will be conducting inspections to check on the proper implementation of the safe management measures. Under the COVID-19 (Temporary Measures) Act, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe management measures may be ineligible for government grants, loans, tax rebates and other assistance, and may also be subject to temporary closures.


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F&B and Online Retail Delivery

With effect from 16 May through 13 June 2021, all F&B establishments can only operate for takeaway and/or delivery. Dining-in is not permitted. In addition, online retail is encouraged for retail establishments to minimise in-store dwell time. These measures are to reduce physical interactions and risk of transmission within the community.

In line with this, we are providing operational guidance on safe management measures for businesses providing delivery services for F&B and retail establishments. This includes in-house delivery operations, third-party delivery businesses, as well as taxis and private-hire cars (PHCs)81, which can continue to make grocery and food deliveries. All such delivery personnel must comply with these measures.

81 In March 2020, LTA announced a temporary liberalisation of regulations to allow the use of taxis and PHCs for grocery and food deliveries. This arrangement will continue to be in place until end September 2021.

Companies providing food delivery services must comply with the following:

For delivery personnel

  • Wear masks at all times during their work.
  • Minimise contact and interactions with others at all times and not cluster together when waiting to collect food items or during breaks (not more than 2 persons in a group). This includes interactions with employees from F&B establishments, customers and other delivery personnel.
  • Comply with the one-metre distancing measure with other individuals, including other delivery personnel. If an F&B outlet is crowded, they should wait outside the establishment, maintain a safe distance from other delivery personnel or customers, and only enter the outlet when the food is ready for collection.

For F&B establishments

  • Opt for contactless pick-up, where food orders are placed by the F&B establishment at designated locations for pick-up by delivery personnel.

For customers

  • Opt for contactless receiving of food, where food orders are left by delivery personnel at designated locations (e.g. at the doorstep) for pick-up by customers.

Businesses providing online retail delivery services must comply with the following:

For delivery personnel

  • Wear masks at all times during their work.
  • Minimise contact and interactions with others at all times and not cluster together when waiting to collect food items or during breaks (not more than 2 persons in a group). This includes interactions with employees from retail establishments, customers and other delivery personnel.
  • Comply with the one-metre safe distancing measure. They should only enter the retail establishment when the retail item is ready for collection.
  • Leave the premises as soon as bulk items have been put in place.

For retail establishments

  • Opt for contactless pick-up, where items are placed at designated locations for pick-up by delivery personnel.
  • For on-site installation, employees responsible for delivery and installation must comply with stringent hygiene and safe management measures, and leave the premises once installation is completed. The number of employees involved in the installation should be kept to no more than 2 workers.

For consumers

  • Opt for contactless receiving of items, where items are left by deliver personnel at designated locations (e.g. at the doorstep) for pick-up by customers.
  • Delivery personnel are encouraged to download the TraceTogether mobile app or use a TraceTogether Token82 to facilitate contact tracing; this will help protect themselves and the community.
  • When entering establishments for collection of items, they must do their SafeEntry check-in (via TraceTogether-only SafeEntry) and temperature screening where required.

    The following retail establishments are required to deploy SafeEntry:
    • Malls and large standalone stores;
    • Large retail stores > 930 sqm or 10,000 sqft;
    • Supermarkets;
    • Personal care services e.g. hairdressers, barbers, spas, beauty and wellness; and
    • Facilities providing basic pet services (that do not function on a drop-off, pick-up basis).
  • Note that i) large retail stores > 930 sqm (or 10,000 sqft) and ii) supermarkets located within a TraceTogether-only SafeEntry building (e.g. malls) that have the same operating hours as the building are not required to deploy SafeEntry check-in for customers, vendors and visitors (including delivery personnel). However, those located within a TraceTogether-only SafeEntry building but with longer operating hours must implement TraceTogether-only SafeEntry outside the building’s operating hours.
  • As per current practice, it is not necessary for delivery personnel to do SafeEntry check-in at F&B establishments.
82 For those using the TraceTogether Token, they are reminded to check the battery level. A green blinking light indicates that the Token is functioning properly whereas a red blinking light indicates that the battery is low.
  • All delivery businesses must comply with the following:
    • Carry out daily temperature screening and health declaration among staff, including delivery personnel before they start work. Those who are unwell cannot work and must go to the doctor.
    • Ensure adoption of cleanliness and hygiene practices and compliance with MOH health advisories.
    • Delivery personnel who are eating or drinking in the course of their work must wear their masks immediately after doing so. They should dine alone, keep a distance of at least one metre from any other individual and refrain from interacting with other individuals.
    • Equip delivery personnel with hand sanitisers. Personnel must be reminded to wash their hands with soap and water regularly. In the event that they are unable to do so in between deliveries, they must keep their hands clean by using the hand sanitisers.
    • Delivery personnel must frequently clean carriers such as food carriers, food bags and food warmers for food delivery, and other forms of carriers and boxes for retail delivery. The frequency of cleaning should be commensurate with increased usage.
    • Delivery personnel should not place their personal items (e.g. water bottles) in the same box, carrier, or insulated container, which are used to hold food ordered by customers.
    • Businesses can refer to NEA’s guidelines of Interim List of Household Products and Active Ingredients for Disinfection of the COVID-19 Virus for information. Businesses will need to ensure appropriate use of disinfectants and ensure they do not come into contact with food.
  • Employers, employees, and delivery personnel must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. Employees and delivery personnel must reduce physical interactions and not have meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.

Communications

  • All companies providing delivery services must provide clear communications and reminders to delivery personnel to ensure compliance with the above safe management and baseline sanitation and hygiene measures to ensure compliance.

Enforcement of measures

  • Government agencies will be stepping up enforcement of these safe management measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  • Businesses that do not implement or comply with the government’s safe management advisories may also be ineligible for government grants, loans, tax rebates and other assistance.


For Businesses Safe Management Delivery English
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For Businesses Safe Management Delivery Chinese
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For Consumers

As consumers, you too can do your part in our safe distancing movement.

F&B


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Safe Distancing for F&B for consumers - Chinese
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Retail/Lifestyle

Safe Distancing for Retail for consumers - English
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Safe Distancing for Retail for consumers - Chinese
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This advisory is based on information updated as of 21 July 2021.