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Media Releases
02 May 2020 Updated 08 May 2020

[Updated] Safe Distancing Measures for Retail Establishments

MR No.: 012/20

[Updated] Safe Distancing Measures for Retail Establishments

  1. On 21 April 2020, the Multi-Ministry Taskforce (MTF) announced the suspension of less critical consumer services during the Circuit Breaker period, to further minimise the movement and interaction of people. In line with the latest announcement from the MTF on 2 May 2020, selected retail operations will be allowed to resume from 12 May 2020.
  2. In line with this, Enterprise Singapore (ESG), Housing & Development Board (HDB), the Singapore Tourism Board (STB) and Urban Redevelopment Authority (URA) are providing updated guidance on the permissible activities and safe distancing measures for retail establishments. All retail establishments – including retail outlets in shophouses and malls, supermarkets and department stores – must comply with these latest measures. The information in this advisory supersedes that in previous advisories or statements.
  3. Resumption of specific retail operations

  4. With effect from 12 May, the following retail activities can resume on-site operations, with added safe distancing measures in place:

    1. Hairdressers and barbers for basic haircut services only.
    2. Retail laundry services.
    3. Retail of pet food and supplies.

  5. Refer to Annex 1 for the updated types of retail establishments that can operate, and Annex 2 for safe distancing measures that hairdressing salons and barber shops must adhere to.
  6. Continued suspension of non-essential retail activities, except online retail

  7. Operations of other non-essential retail services will remain suspended. Online retail and delivery may continue, only if these business comply with the following guidelines:
    1. Retail storefronts must not be open to customers. Such establishments must clearly indicate that the store is closed for business.
    2. Retail premises may be accessed by staff when necessary to fulfil delivery of online orders.
    3. Customers are not allowed to collect merchandise from retail stores. Fulfilment of online orders should be through delivery only (e.g. third party logistics providers, SingPost, POPStations).
    4. Retail establishments must limit the number of staff within its premises (e.g. warehouses, stores) to the minimum number required for order fulfilment. No other activities should take place within the premises.
    5. Collection and delivery are spaced out and contactless.
    6. Delivery personnel must observe at least one-metre spacing at all times and do not cluster together.

  8. Retail establishments can refer to the Advisory for Delivery Businesses for guidelines on the delivery requirements.
  9. Safe distancing measures

    Retail stores

  10. Retail establishments that are permitted to remain open must adhere to safe distancing measures and put in place a queue management system to minimise crowding within their premises:
    1. Implement contact tracing through the use of SafeEntry1 by 12 May 2020 to facilitate the efficient collection of visitor information so that contact tracing can be done in a timely manner.
    2. Ensure that all staff, customers and delivery personnel on their premises have their masks on.
    3. Use floor markers to clearly demarcate queue lines for customers at entrances, cashier counters, fitting rooms or where required.
    4. Ensure at least one-metre spacing between customers at all times, and limit the number of customers within the store to allow for the one-metre spacing.
    5. Encourage the use of self-checkouts, cashless or contactless payment, to speed up the payment process and reduce cash-handling.

    Malls/ Standalone stores/ Supermarkets

  11. All malls, standalone stores and supermarkets must:
    1. Conduct temperature screening for customers at entrances to detect customers with fever2.
    2. Implement contact tracing through the use of SafeEntry to facilitate the efficient collection of visitor information so that contact tracing can be done in a timely manner.
    3. Ensure that all staff, customers and other personnel on their premises have masks on at all times.
    4. Use floor markers to clearly demarcate queue lines for customers.
    5. Ensure at least one-metre spacing between customers at all times.

  12. In addition to the above, supermarkets are encouraged to:
    1. Provide dedicated shopping hours for vulnerable groups, such as the elderly, persons with disabilities and pregnant women
    2. Use mall atriums or outdoor areas for temporary sale of goods to disperse crowds from their stores.
    3. Remind customers to limit entry to 1 per family when shopping at their stores, where practicable.

    Sanitation and hygiene measures

  13. Retail establishments must implement the following:
    1. Ensure cleanliness and hygiene practices, as recommended under the SG Clean campaign; and comply with the health and hygiene advisories by the Ministry of Health (MOH), Ministry of Manpower (MOM) and National Environment Agency (NEA).
    2. Provide hand sanitisers to frontline staff who handle cash and other devices, and who are unable to wash their hands frequently with soap and water. Retail establishments should avoid accepting payment by cash and use electronic and contactless payment means as far as possible.
    3. Place hand sanitisers close to high-touch surfaces like door handles as well as at cashier counters and entrances so that staff and customers can sanitise their hands, after touching these surfaces, and/or before and after entering the establishment.
    4. Frequently disinfect common spaces, and increase frequency of cleaning for high-touch surfaces and interactive components within the premises, such as self-checkout kiosks.
    5. Remove product testers and samples that require customer contact, e.g. electronics and food samples.
    6. Service staff must provide clear communication on safe distancing measures to customers.
    7. Put up simple signage to clearly communicate these practices to customers.

  14. Employers, staff and customers must exercise social responsibility by observing good personal hygiene and monitoring their health conditions. In particular, employers must put in place stringent measures to safeguard the health of their staff. This includes temperature screening, health declaration by staff each time they report for work, and ensuring safe distancing measures are observed at all times. Staff must reduce physical interactions and not have meals in groups. Those who are unwell, even with mild flu-like symptoms, must see a doctor and stay at home to prevent spreading illness to others.
  15. Enforcement of measures

  16. Government agencies will be stepping up enforcement of these safe distancing measures. Under the COVID-19 (Temporary Measures) Act passed in Parliament on 7 April 2020, first-time offenders will face a fine of up to S$10,000, imprisonment of up to six months, or both. Subsequent offences may face a fine of up to S$20,000, imprisonment of up to twelve months, or both.
  17. Businesses that do not implement or comply with the government’s safe distancing advisories may also be ineligible for government grants, loans, tax rebates and other assistance.

1 For more information on SafeEntry, please go to www.go.gov.sg/safeentry
2 Supermarkets in malls need not take the temperature of customers or conduct contact tracing if the mall is already doing so. They should however do so, if they operate for longer hours than the mall.

Annex 1 – List of updated activities that can operate & infographic

Annex 2 – Safe distancing measures for hairdressing salons and barber shops & infographic

Enterprise Singapore
Housing & Development Board
Singapore Tourism Board
Urban Redevelopment Authority

Updated as of 2 May 2020