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What to Look out for When Buying from Online or Overseas Retailers

The affordability and wide selection of household products available online is very attractive to those in search of a bargain. Many new homeowners arrange bulk purchases or rely on home renovation contractors to source for appliances and furniture, most of which are bought overseas.

However, homeowners need to be aware that safety regulations can vary greatly from country to country. You may not be adequately protected should you decide to buy from an overseas retailer. Always ask if a product meets local safety requirements.

Here are some tips to keep in mind when buying appliances and electronics online:

safety mark

Check for the SAFETY Mark!

General household items such as electrical, electronic and gas appliances under Consumer Protection (Safety Requirements) Regulations need to carry the SAFETY Mark before they can be sold in Singapore. Check for the SAFETY Mark!

Photos from online marketplaces may show limited product angles so when in doubt, always ask the seller if the product has been tested for safety and bears a SAFETY Mark.




ask questions

Ask questions!

If the product description, pictures or videos do not clearly explain its features and functionality, never hesitate to contact the seller for more details.




do your homework

Do your homework

A quick search online can often help reveal products that have been recalled by the manufacturer or had its sale stopped by regulatory bodies over safety issues. In addition to price, check out past buyers’ feedback, seller ratings and independent product reviews to thoroughly make sure no safety hazards or reliability issues exist.




buy from official stores

Buy from official stores or reputable online marketplaces

Look for a seller that provides full product warranty by the manufacturer, customer service support and a return or exchange policy.

If the product description, pictures or videos do not clearly explain its features and functionality, never hesitate to contact the seller for more details.




is it designed for singapore

Is it designed for use in Singapore?

When buying electrical appliances online, technical specifications printed on the packaging may not be shown on the product page. Always contact the seller to ensure that it comes with plugs and voltages that are suitable for use locally.



More product-specific safety tips!
More tips on what to look out for before purchasing a product and how to use it safely.
Read More

 

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(Last updated on 29 May 2019 15:48:07)