A Singapore Government Agency Website
Enterprise Singapore Logo
  • Industries
    • Industry Type
      • Agritech
      • Air Transport
      • Built Environment
      • Business Services
      • Digital / ICT
      • Electronics
      • Energy & Chemicals
      • Food Manufacturing
      • Food Services
      • Healthcare and Biomedical
      • Land Transport
      • Logistics
      • Marine & Offshore Engineering
      • Precision Engineering
      • Retail
      • Sea Transport
      • Urban Solutions
      • Wholesale Trade
    • Hub
      • Infrastructure Hub
      • Startup Hub
  • Overseas Markets
    • Africa
      • Ghana
      • Ivory Coast
      • Kenya
      • Morocco
      • Mozambique
      • Nigeria
      • South Africa
    • Asia Pacific
      • ASEAN
      • Australia
      • Cambodia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Myanmar
      • Philippines
      • South Korea
      • Thailand
      • Vietnam
    • Europe
      • France
      • Germany
      • Russia
      • Turkey
      • Netherlands
      • United Kingdom
    • Middle East
      • Egypt
      • Israel
      • Jordan
      • Oman
      • Qatar
      • Saudi Arabia
      • United Arab Emirates
    • North & Latin America
      • Brazil
      • Canada
      • Colombia
      • Mexico
      • United States of America
    • Go Global
  • Quality & Standards
    • Standards
      • For Companies
      • For Partners
      • E-Alert for Standards
    • Accreditation
      • For Companies
      • For Conformity Assessment Bodies
      • For Partners
      • Mutual Recognition Arrangements (MRAs)
    • Business Excellence
    • Consumer Protection
      • Consumer Product Safety Office
      • Weights and Measures Office
  • Financial Assistance
    • Grants
      • For Startups
      • For Local companies
      • For Partners
    • Loans & Insurance
      • Enterprise Financing Scheme (EFS)
      • Temporary Bridging Loan Programme
    • Tax Incentives
      • Double Tax Deduction for Internationalisation (DTDi)
      • Global Trader Programme
      • Fund Management Incentive (FMI)
      • Venture Capital Fund Incentive (VCFI)
    • Investments
      • Startup SG Equity
      • SEEDS Capital
      • EDBI
  • Non-Financial Assistance
    • For Singapore Companies
      • Supporting Your Startup Journey
      • Digital Programmes
      • Growth Partnership Programme
      • Sustainability
      • Business Toolkits
      • Talent Attraction and Development
      • Network of Partners
      • Export Guides
      • Free Trade Agreements
    • For Foreign Companies
      • Join Singapore's Startup Hub
      • Living in Singapore
      • Setting Up in Singapore
      • Free Trade Agreements
      • Double Tax Avoidance Agreements
      • International Investment Agreements
    • For Individuals
      • Skills Development for Students
      • Skills Development for Mid-Career Professionals
      • Be Inspired
  • About Us
    • Overview
    • Vision & Mission
    • Board of Directors
    • Subsidiaries
    • Strategic Plan
    • Year-in-Review 2021
    • Careers
    • Media Centre
Search
  • Share
  • Home
  • Financial Assistance
  • Grants
  • For Local companies
  • Productivity Solutions Grant (PSG)
  • PSG FAQs

PSG FAQs

Check out the FAQs if you are having problems with your applications
 
Eligibility
 

What is the eligibility criteria for Productivity Solutions Grant (PSG) applications supported by Enterprise Singapore (ESG)?

  • Is a business entity that is registered and operating in Singapore;
  • Have a minimum of 30% local shareholding; AND
  • Company’s Group annual sales turnover should be not more than S$100 million, OR Company’s Group employment size should be no more than 200 employees
  • Purchase/lease/subscription of the IT Solutions or equipment must be used in Singapore

The company must not have:

  • Made any payment to a supplier, vendor or third party in relation to the purchase/lease/subscription of the IT solution or equipment
  • Signed any contract with a supplier, vendor or third party in relation to the purchase/lease/subscription of the IT solution or equipment

Otherwise, the application will be rejected.

The following entities do not qualify for grant support:

  • Charities, Institutions of Public Characters (IPCs)
  • Religious Entities
  • Voluntary Welfare Organisation (VWO)
  • Government agencies and subsidiaries
  • Societies
PSG Equipment & IT Solutions
 

Where can I get information on equipment and pre-approved IT solutions?

You may find the full list on GoBusiness Gov Assist.


Can unlisted IT solutions or vendors who are not pre-approved be supported?

No, companies can only be supported on pre-scoped packages by pre-approved vendors. For equipment, there is no pre-approved vendor but the equipment must minimally meet the specifications provided.


What are the supportable costs of adopted equipment/IT solutions?

Unless otherwise stated, only the actual purchase/lease/hire cost of the pre-approved equipment or pre-approved IT solution package is supportable. This excludes other related administrative fees/charges, e.g. delivery fees, installation.


Can the equipment or IT solution be used for the company’s subsidiary or related party?

No, the equipment or IT solution should only be used by the applicant entity and not by a related party.


How long must the purchased equipment or IT solution be held for?

The holding period for the equipment or IT solution is one year from the date of approval of the final claim.


Can I deploy the solution to a residential address?

Businesses operating from residential addresses (HDB flats and private properties) can be supported if they meet the PSG eligibility criteria. Companies are to ensure that the selected PSG solution and its intended functions are in line with HDB/URA’s advisory for home business i.e. business must adhere to the conditions of use, and kept within the guidelines on permissible business activities that can be conducted from homes.

For more information on Home Office Scheme guidelines, kindly refer to the relevant schemes at HDB or URA.


What solutions are eligible for enhanced support level of up to 80%?

Under the Food Services & Retail Business Revitalisation Package, companies that fall under Food Services and Retail sectors can be supported for up to 80% from 1 April 2022 to 31 March 2023 for eligible pre-scoped solutions.

This enhanced maximum support level applies to the following solution categories under the Food Services and Retail sectors.

Food Services

  1. Digital/ Online Ordering and Payment
  2. Automated Reservation
  3. B2B Marketplace/E-Procurement System
  4. Queue Management
  5. E-Loyalty/ Customer Relationship Management
  6. General Food Services Equipment

Retail

  1. Enhanced Retail Management System
  2. Commercial Anti-Money Laundering (ML)/Countering the Financing of Terrorism (TF) Screening
  3. Retail Analytics
  4. E-Commerce - Online Shop (B2C)
  5.  

Application
 

How do companies apply for the PSG?

To apply for the PSG, companies will have to:

  1. Visit GoBusiness Gov Assist to access the list of supportable solutions and identify relevant solutions that they may want to procure
  2. Obtain quotations from vendor (unsigned). IT solutions and vendors have been pre-qualified under the grant
  3. Company should not have signed any contract or made any payment before submitting the PSG application
  4. Submit an application on the Business Grants Portal (BGP) at www.businessgrants.gov.sg. Companies will need to have a CorpPass account to transact on the BGP

Click here for a step-by-step guide.


How many PSG grants can a company apply for?

Companies can put in more than one PSG application depending on business needs. However, support can only be extended for one package per solution category per deployment location.

Supportable applications are:

  • The purchase of one unit of either an equipment/IT solution per deployment;
  • Subsequent purchase of the IT solution to be deployed at a different location

This means that if the Applicant applies subsequently (i.e. after the first application) for the same IT solution to be deployed at the same location, this application will be rejected.


Can a company submit concurrent applications?

Yes, this is possible.


Can a company engage a related associate as the third-party vendor?

The Applicant shall ensure that the vendors selected do not have any relationship, connection, associated or dealings with the Applicant or its related companies or their directors and common shareholders. Applicant will be required to declare any relationship with vendors.


What is the annual grant cap for PSG?

Each company supported by EnterpriseSG is subjected to an annual grant cap of S$30,000 for solutions supported by EnterpriseSG, starting on 1 April and ending on 31 March the following year.


What happens when the grant cap is fully utilised?

Companies that have fully utilised their grant caps will not be eligible for further support within the validity period of the grant cap, and may then apply for new solutions at the next period when the grant caps are refreshed. Companies are encouraged to plan the use of the PSG for their purchases.


What is the processing time for applications?

Applications are processed about 6 weeks from the submission of all required information.

Companies are strongly encouraged to submit their applications ahead of time to account for the application outcome and/or processing duration required.

Once an application has been submitted, companies may choose to proceed with the project and purchase the equipment/IT solution before the application outcome. However, you will not be able to claim subsequently if the application is unsuccessful.

Business Grants Portal and CorpPass
 

What is Business Grants Portal?

Business Grants Portal (BGP) is a one-stop portal for businesses to apply for government grants. This paperless system allows entities to find the grants they need with ease, enjoy a convenient form completion process, and reduce the time spent on applications.

If the company has yet to register for a CorpPass Administrator account, please visit www.corppass.gov.sg. After successful registration, users need to be assigned the e-Service access to the BGP in order to submit their grant application.


Where can Applicants check the status of their grant application?

An email will be sent to the company’s contact person with the status of the submitted grant application.

Alternatively, Applicants may log in to the BGP. Under the “My Applications” section, they can view the status of their grant application by toggling between the tabs (Drafts/Processing/Actions Required/ Completed).

Reminder emails will also be sent when the application is returned for further clarifications. Applicants may make the necessary clarifications via BGP. Inactive applications may be withdrawn by EnterpriseSG.


What happens if the personnel handling the company’s grant application leaves the company? Can another staff submit the application on his/her behalf?

Any personnel assigned as a BGP user in the company and given a Preparer or Acceptor role by the company’s CorpPass Administrator can edit and submit the grant application. Contact details of the new user should be updated in the BGP.


What happens when an applicant company applies for the incorrect equipment/IT solution package in the BGP?

If the application is currently reworked to you for updates, you may withdraw the application and submit a fresh one with the correct information.

To notify EnterpriseSG to withdraw the application if it is being processed, please reach out to us at for an Application Withdrawal and you will be sent further instructions.

Companies will not be able to select IT solution packages of vendors whose contracts have expired.


Can others (e.g. family members, non-employees) apply on behalf of applicants?

Yes, this is allowed. The Applicant will need to provide a letter of authorisation stating the party they wish to authorise their CorpPass access to.


How can applicants change their CorpPass roles to accept the Letter of Offer?

The applicant company’s CorpPass Admin would need to add in the “MTI – Business Grant Portal (BGP)” digital service:

  1. Login at www.corppass.gov.sg
  2. Go to ‘e-Services’ > ‘Select Entity e-Services’
  3. Type “bgp” in the search bar to the right (next to ‘filter’)
  4. Tick the box on the left of “BGP”, then press ‘Next’
    • If there is no checkbox to tick, you may skip ahead to Step 7 below.
  5. Press ‘Next’ and ‘Submit’
  6. Press ‘Return to Homepage’.

  7. After adding BGP for the company, the Admin would then need to assign it to the relevant staff.

  8. Go to ‘e-Services’ > ‘Assign selected e-Services’
  9. Tick the box next to the relevant staff’s name and press ‘Next’.
  10. Type “bgp” in the search bar to the right (next to ‘filter’)
  11. Tick the box on the left of “BGP”, then press ‘Next’
    • Select the “Acceptor” role.
    • Authorization “Effective Date” can be today
    • “Authorization Expiry Date” can be left blank
  12. Press ‘Next’ and ‘Submit’

  13. If you are unsure of who your Admin is, you may use your SingPass to check on the identities of your entity’s CorpPass Admins and Sub-Admins:

  14. Go to www.corppass.gov.sg
  15. Click on ‘Services’ > ‘Find Your CorpPass Admin’
  16. Login to SingPass
  17. Enter the company’s UEN
  18. Press ‘Search’ (the respective admins’ names will be displayed)
  19. For further enquiries regarding CorpPass roles, please refer to the CorpPass User Guide.

Change Requests
 

Can a company change to another vendor or make application revisions?

If you would like to change your IT solution or equipment vendor, you may withdraw the previous application and submit a new one.

Please ensure that you have not made payment to the new vendor prior to submitting the new application. 

Please write in to http://go.gov.sg/askenterprisesg to withdraw or amend your application and you will be sent further instructions. 

Acceptance of Letter of Offer
 

How does a company accept the Letter of Offer upon approval of application?

Click here for a step-by-step guide.


If the individual who submitted the application on behalf of the company has left, how do I accept the Letter of Offer?

Any personnel assigned as a BGP user in the company and given a Preparer or Acceptor role by the company’s CorpPass Administrator can accept the Letter of Offer. Contact details of the new user should be updated in the BGP.

Claims
 

How many claims can a company submit per application, and can claims be disbursed before the project has been completed?

There can only be one claim per approved application.

For claims submission, company needs to ensure:

  • Claimant has purchased/leased/subscribed to the solution as approved in the application; and
  • Claimant has used the solution; and
  • Claimant has paid for the solution in full; and
  • Claimant has submitted all claim documentation

Disbursements can only be made after the claims have been approved.

Companies should also ensure that there is an existing GIRO arrangement. You may submit your company's GIRO details through the EnterpriseSG GIRO form. 

Click here for a step-by-step guide.


What is the processing time for claims disbursement?

Companies are encouraged to submit their claims after they have fully deployed, providing documents to show use of the solution for at least one month. Incomplete submissions will result in delays.

If your company has submitted your GIRO form, funds will be disbursed in up to 14 working days from the date of claim approval. 


How will the PSG grant disbursement take place?

Disbursement of the PSG grant will be credited directly to the company’s bank account through GIRO. The completed GIRO form must be verified by the company’s bank and submitted to EnterpriseSG before the company’s claim request. For multiple claims, the GIRO form is only required during the submission of the first claim.

The company will need to submit a new GIRO form if there are changes to the company’s account details. You may submit your company's GIRO details through the EnterpriseSG GIRO form. 


How will I be notified of the claims disbursement?

An email will be sent to the email address stated on the BGP to confirm the transaction.

Withdrawal of Grants
 

You may withdraw your application on the BGP if it is currently reworked to you for updates. To notify EnterpriseSG to withdraw the application if it is being processed, please reach out to us at go.gov.sg/askenterprisesg, and you will be sent further instructions.

Helpdesk Contact
 
CorpPass Issues
 

CorpPass Helpdesk

E: support@corppass.gov.sg
T: +65 6643 0577

The operating hours are from 8:00 am to 8:00 pm (Mondays to Fridays) and from 8:00 am to 2:00 pm (Saturdays).

Closed on Sunday and Public Holidays.

Business Grants Portal Issues
 

Business Grants Portal helpdesk

Enquiry Form: go.gov.sg/bgphelpdesk
T: +65 6708 7288

The operating hours are from 8:30 am to 5:30 pm (Mondays to Fridays).

TOP

Newsletter Sign Up

Get the latest news on how to grow your business - delivered straight to your inbox. Because growing your business is our business.

SUBSCRIBE
  • About Us
  • Media Centre
  • Careers
  • Events
  • E-Services
  • Resources
  • Inspiring Stories
  • Blog

Connect with us

  •  
  •  
  •  
  •  
Contact | Feedback |
Whistle-blowing
  • Sitemap
  • Terms of Use
  • Privacy Statement
  • Report Vulnerability

© 2018 Enterprise Singapore

(Last updated on 30 June 2022 10:03:32)