PSG FAQs

Where can I get information on equipment and pre-approved IT solutions?

You may find the full list on GoBusiness Gov Assist.

Can unlisted IT solutions or vendors who are not pre-approved be supported?

No, companies can only be supported on pre-scoped packages by pre-approved vendors. For equipment, there is no pre-approved vendor but the equipment must minimally meet the specifications provided.

What are the supportable costs of adopted equipment/IT solutions?

Unless otherwise stated, only the actual purchase/lease/hire cost of the pre-approved equipment or pre-approved IT solution package is supportable. This excludes other related administrative fees/charges, e.g. delivery fees, installation.

Can the equipment or IT solution be used for the company’s subsidiary or related party?

No, the equipment or IT solution should only be used by the applicant entity and not by a related party.

How long must the purchased equipment or IT solution be held for?

The holding period for the equipment or IT solution is one year from the date of final claim disbursement.

How do companies apply for the PSG?

To apply for the PSG, companies will have to:

1. Visit GoBusiness Gov Assist to access the list of supportable solutions and identify relevant solutions that they may want to procure
2. Obtain quotations from vendor (unsigned). IT solutions and vendors have been pre-qualified under the grant
3. Company should not have signed any contract or made any payment before submitting the PSG application
4. Submit an application on the Business Grants Portal (BGP) at www.businessgrants.gov.sg. Companies will need to have a CorpPass account to transact on the BGP

Click here for a step-by-step guide.

How many PSG grants can a company apply for?

Companies can put in more than one PSG application depending on business needs. However, support can only be extended for one package per solution category per deployment location.

Supportable applications are:

• The purchase of one unit of either an equipment/IT solution per deployment;
• Subsequent purchase of the IT solution to be deployed at a different location

This means that if the Applicant applies subsequently (i.e. after the first application) for the same IT solution to be deployed at the same location, this application will be rejected.

Please note that for Remote Working Solution categories ("Online Collaboration Tools" and "Virtual Meeting Tools"), each business entity may only be supported for one application per category.

Can a company submit concurrent applications?

Yes, this is possible.

Can a company engage a related associate as the third-party vendor?

The Applicant shall ensure that the vendors selected do not have any relationship, connection, associated or dealings with the Applicant or its related companies or their directors and common shareholders. Applicant will be required to declare any relationship with vendors.

What is the annual grant cap for PSG?

Each company supported by ESG is subjected to an annual grant cap of S$30,000 for solutions supported by ESG, starting on 1 April and ending on 31 March the following year.

What happens when the grant cap is fully utilised?

Companies that have fully utilised their grant caps will not be eligible for further support within the validity period of the grant cap, and may then apply for new solutions at the next period when the grant caps are refreshed. Companies are encouraged to plan the use of the PSG for their purchases.

What is the processing time for applications?

Applications are processed within 4-6 weeks from the submission of all required information.

Companies are strongly encouraged to submit their applications ahead of time to account for the application outcome and/or processing duration required.

What is Business Grants Portal?

Business Grants Portal (BGP) is a one-stop portal for businesses to apply for government grants. This paperless system allows entities to find the grants they need with ease, enjoy a convenient form completion process, and reduce the time spent on applications.

If the company has yet to register for a CorpPass Administrator account, please visit www.corppass.gov.sg. After successful registration, users need to be assigned the e-Service access to the BGP in order to submit their grant application.

Where can Applicants check the status of their grant application?

An email will be sent to the company’s contact person with the status of the submitted grant application.

Alternatively, Applicants may log in to the BGP. Under the “My Applications” section, they can view the status of their grant application by toggling between the tabs (Drafts/Processing/Actions Required/ Completed).

What happens if the personnel handling the company’s grant application leaves the company? Can another staff submit the application on his/her behalf?

Any personnel assigned as a BGP user in the company and given a Preparer or Acceptor role by the company’s CorpPass Administrator can edit and submit the grant application. Contact details of the new user should be updated in the BGP.

What happens when an applicant company applies for the incorrect equipment/IT solution package in the BGP?

If the application is currently reworked to you for updates, you may withdraw the application and submit a fresh one with the correct information.

To notify ESG to withdraw the application if it is being processed, please write in to enquiry@enterprisesg.gov.sg for an Application Withdrawal and you will be sent further instructions.

Companies will not be able to select IT solution packages of vendors whose contracts have expired.

Can others (e.g. family members, non-employees) apply on behalf of applicants?

Yes, this is allowed. The Applicant will need to provide a letter of authorisation stating the party they wish to authorise their CorpPass access to.

Can a company change to another vendor or make application revisions?

This is possible within the same Sector indicated in the original application.

If you would like to change your IT solution vendor, you may withdraw the previous application and submit a new one.

If you would like to change your Equipment vendor,

• For equipment purchase within the same equipment category: You may edit the Vendor details and quotation and resubmit the application form
• For equipment purchase under a different equipment category: You may withdraw the previous application and submit a new one

How does a company accept the Letter of Offer upon approval of application?

Click here for a step-by-step guide.

If the individual who submitted the application on behalf of the company has left, how do I accept the Letter of Offer?

Any personnel assigned as a BGP user in the company and given a Preparer or Acceptor role by the company’s CorpPass Administrator can accept the Letter of Offer. Contact details of the new user should be updated in the BGP.

How many claims can a company submit per application, and can claims be disbursed before the project has been completed?

There can only be one claim per approved application.

For claims submission, company needs to ensure:

• Claimant has purchased/leased/subscribed to the solution as approved in the application; and
• Claimant has used the solution; and
• Claimant has paid for the solution in full; and
• Claimant has submitted all claim documentation

Disbursements can only be made after the claims have been approved.

Click here for a step-by-step guide.

What is the processing time for claims disbursement?

Claims are processed within 4-6 weeks from the submission of all required information.

Companies are encouraged to submit their claims after they have fully deployed, providing documents to show use of the solution for at least one month. Incomplete submissions will result in delays.

How will the PSG grant disbursement take place?

Disbursement of the PSG grant will be credited directly to the company’s bank account through GIRO. The completed GIRO form must be verified by the company’s bank and submitted to ESG before the company’s claim request. For multiple claims, the GIRO form is only required during the submission of the first claim.

The company will need to submit a new GIRO form if there are changes to the company’s account details.

How will I be notified of the claims disbursement?

An email will be sent to the email address stated on the BGP to confirm the transaction.

You may withdraw your application on the BGP if it is currently reworked to you for updates. To notify ESG to withdraw the application if it is being processed, please submit a request to enquiry@enterprisesg.gov.sg, and you will be sent further instructions.

Business Grants Portal helpdesk

E: bgp_helpdesk@enterprisesg.gov.sg
T: +65 6708 7288

The operating hours are from 8:30 am to 5:30 pm (Mondays to Fridays).