FAQ: Productivity Solutions Grant

What are the eligibility criteria for Productivity Solutions Grant (PSG) applications supported by Enterprise Singapore (EnterpriseSG)?

• Is a business entity that is registered and operating in Singapore;
• Has a minimum of 30% local shareholding; AND
• Company’s Group annual sales turnover should be not more than S$100 million, OR Company’s Group employment size should be no more than 200 employees
• Purchase/lease/subscription of the IT Solutions or equipment must be used in Singapore

The company must not have:

• Made any payment to a supplier, vendor or third party in relation to the purchase/lease/subscription of the IT solution or equipment
• Signed any contract with a supplier, vendor or third party in relation to the purchase/lease/subscription of the IT solution or equipment

Otherwise, the application will be rejected.

The following entities do not qualify for grant support:

• Charities, Institutions of Public Characters (IPCs)
• Religious Entities
• Voluntary Welfare Organisation (VWO)
• Government agencies and subsidiaries
• Societies

• Where can I get information on equipment and pre-approved IT solutions?

  You may find the full list on GoBusiness Gov Assist.




• Can unlisted IT solutions or vendors who are not pre-approved be supported?

  No, companies can only be supported on pre-scoped packages by pre-approved vendors. For equipment, there is no pre-approved vendor but the equipment must minimally meet the specifications provided.




• What are the supportable costs of adopted equipment/IT solutions?

  The PSG supports businesses in the adoption of IT solutions/equipment/consultancy service that improve productivity.

  Unless otherwise stated, only the actual purchase/lease/hire cost of the pre-approved equipment or pre-approved IT solution package is supportable. This excludes other related administrative fees/charges, e.g. delivery fees, installation.

  For the full list of supportable solutions, please click here.




• Can the equipment or IT solution be used for the company’s subsidiary or related party?

  No, the equipment or IT solution should only be used by the applicant entity and not by a related party.




• How long must the purchased equipment or IT solution be held for?

  The holding period for the equipment or IT solution is one year from the date of approval of the final claim.




• Can customised equipment be supported under PSG?

  PSG supports businesses in the adoption of pre-scoped IT solutions and/or equipment that are tried-and-tested, and easy to deploy with no customisation. Pre-scoped equipment refers to equipment that is standard and off-the-shelf, that meets the mandatory specifications requirement.




• Can I deploy the solution to a residential address?

  Businesses operating from residential addresses (HDB flats and private properties) can be supported if they meet the PSG eligibility criteria. Companies are to ensure that the selected PSG solution and its intended functions are in line with HDB/URA’s advisory for home business i.e. business must adhere to the conditions of use, and kept within the guidelines on permissible business activities that can be conducted from homes.

  For more information on Home Office Scheme guidelines, kindly refer to the relevant schemes at HDB or URA.




• Why is the qualified cost for my equipment lower than the cost cap?

  The cost cap is meant as a guide based on the mandatory specifications of the equipment. The qualifying cost of the equipment is subject to internal assessment and adjustment, based on the specifications of the equipment adopted by the applicant.

• How do companies apply for the PSG?

  To apply for the PSG, companies will have to:

  1. Visit GoBusiness Gov Assist to access the list of supportable solutions and identify relevant solutions that they may want to procure
  2. Obtain quotations from vendor. IT solutions and vendors have been pre-qualified under the grant
  3. Company should not have signed any contract or made any payment before submitting the PSG application
  4. Submit an application on the Business Grants Portal (BGP) at www.businessgrants.gov.sg. Companies will need to have a Corppass account to transact on the BGP

  Click here for a step-by-step guide.




• How many PSG grants can a company apply for?

  Companies can put in more than one PSG application depending on business needs. However, support can only be extended for:

  • IT solutions: one package per solution category per deployment location
  • Equipment: single/multiple units of equipment per deployment location, within the same application

  Deployment locations are defined based on postal code. To illustrate, different unit numbers with the same postal code will be deemed as the same deployment location.

  Please note that the supportability is subject to further assessment on business use and reasonableness. Companies will also not be supported for their PSG application if this is an existing solution which they are already using.




• Can a company submit concurrent applications?

  Yes, this is possible.




• Can I submit a future-dated Tenancy Agreement for my application?

  Companies are required to submit their application together a valid tenancy agreement that is current, indicating that they have started operations at the mentioned location. This is to ensure that they are deploying the solution to a location that they are operating from.




• Can a company engage a related associate as the third-party vendor?

  The Applicant shall ensure that the vendors selected do not have any relationship, connection, associated or dealings with the Applicant or its related companies or their directors and common shareholders. Applicant will be required to declare any relationship with vendors.




• What is the annual grant cap for PSG?

  Each company supported by EnterpriseSG is subjected to an annual grant cap of S$30,000 for solutions supported by EnterpriseSG, starting on 1 April and ending on 31 March the following year. To tap on the grant cap within the same year, applications should be submitted before 31 March.




• What happens when the grant cap is fully utilised?

  Companies that have fully utilised their grant caps will not be eligible for further support within the validity period of the grant cap, and may then apply for new solutions at the next period when the grant caps are refreshed. Companies are encouraged to plan the use of the PSG for their purchases.




• What is the processing time for applications?

  Applications are processed about 6 weeks from the submission of all required information.

  Companies are strongly encouraged to submit their applications ahead of time to account for the application outcome and/or processing duration required.

  Once an application has been submitted, companies may choose to proceed with the project and purchase the equipment/IT solution before the application outcome. However, you will not be able to claim subsequently if the application is unsuccessful.

• What is the Business Grants Portal?

  Business Grants Portal (BGP) is a one-stop portal for businesses to apply for government grants. This paperless system allows entities to find the grants they need with ease, enjoy a convenient form completion process, and reduce the time spent on applications.

  If the company has yet to register for a Corppass Administrator account, please visit www.corppass.gov.sg. After successful registration, users need to be assigned the e-Service access to the BGP in order to submit their grant application.




• Where can Applicants check the status of their grant application?

  An email will be sent to the company’s contact person with the status of the submitted grant application.

  Alternatively, Applicants may log in to the BGP. Under the “My Applications” section, they can view the status of their grant application by toggling between the tabs (Drafts/Processing/Actions Required/ Completed).

  Reminder emails will also be sent when the application is returned for further clarifications. Applicants may make the necessary clarifications via BGP. Inactive applications may be withdrawn by EnterpriseSG.




• What happens if the personnel handling the company’s grant application leaves the company? Can another staff submit the application on his/her behalf?

  Any personnel assigned as a BGP user in the company and given a Preparer or Acceptor role by the company’s Corppass Administrator can edit and submit the grant application. Contact details of the new user should be updated in the BGP.




• What happens when an applicant company applies for the incorrect equipment/IT solution package in the BGP?

  If the application is currently reworked to you for updates, you may withdraw the application and submit a fresh one with the correct information.

  To notify EnterpriseSG to withdraw the application if it is being processed, please reach out to us at for an Application Withdrawal and you will be sent further instructions.

  Companies will not be able to select IT solution packages of vendors whose contracts have expired.




• Can others (e.g. family members, non-employees) apply on behalf of applicants?

  We strongly encourage applicants to submit their own applications. In the event that they are unable to do so, they are allowed to authorise a third-party* to submit on their behalf by providing a letter of authorisation

  *Vendors are strictly not allowed to apply on behalf of applicants.



• How can applicants change their Corppass roles to accept the Letter of Offer?

  Only the company’s Acceptor in Corppass can accept the Letter of Offer (LOF). Viewers and Preparers are not authorised to accept the LOF.

  For more details on changing Corppass roles, please refer to the Corppass User Guides.

Can a company change to another vendor or make application revisions?

If you would like to change your IT solution or equipment vendor, you may withdraw the previous application and submit a new one.

Please ensure that you have not made payment to the new vendor prior to submitting the new application.

Please write in to go.gov.sg/askenterprisesg to withdraw or amend your application and you will be sent further instructions.

• How many claims can a company submit per application, and can claims be disbursed before the project has been completed?

  There can only be one claim per approved application.

  For claims submission, company needs to ensure:

  • Claimant has purchased/subscribed to the solution as approved in the application; and
  • Claimant has used the solution; and
  • Claimant has paid for the solution in full; and
  • Claimant has submitted all claim documentation

  Disbursements can only be made after the claims have been approved.

  Click here for a step-by-step guide.

  From 1 Feb 2023, companies should ensure that their PayNow Corporate details have been registered with their respective banks. You may submit your company's PayNow Corporate details via the FormSG.




• What is the processing time for claims disbursement?

  Companies are encouraged to submit their claims after they have fully deployed, providing documents to show use of the solution for at least one month. Incomplete submissions will result in delays.
  
  From 1 Feb 2023, funds will be disbursed through PayNow Corporate. You are encouraged to register for PayNow Corporate and submit your details through FormSG.

  If your company has submitted your PayNow details, funds will be disbursed in up to 10 working days from the date of claim approval. 




• How will the PSG grant disbursement take place?

  With effect from 1 Feb 2023, companies must register their PayNow Corporate with their UEN through their respective banks. For PSG, companies must submit their PayNow Corporate details via the FormSG.




• How will I be notified of the claims disbursement?

  An email will be sent to the email address stated on the BGP to confirm the transaction.

Corppass Helpdesk

E support@corppass.gov.sg
T +65 6643 0577

The operating hours are from 8:00 am to 8:00 pm (Mondays to Fridays) and from 8:00 am to 2:00 pm (Saturdays).

Closed on Sunday and Public Holidays.

Enquiry Form: go.gov.sg/bgphelpdesk
T +65 6708 7288

The operating hours are from 8:30 am to 5:30 pm (Mondays to Fridays).